Danielle Trainer Email & Phone Number

Grand Rapids, Michigan, United States

Provided clinical support for 30+ mental health providers and facilitated daily operations at a growing, fast-paced, high-acuity psychiatric outpatient clinic. • Elevated to Training Specialist within 1 year after being recognized for outstanding training efforts• Served as the first point of escalation for a team of 8 support staff and relied upon as secondary coverage for the Clinic Supervisor and the Clinic Manager providing internal communication support for providers and team workload management• Expanded and maintained 6 databases by cataloging existing clinic-specific documentation, identifying knowledge management gaps, and creating new documentation as the organization updates its policies and standards with the changing healthcare climate• Recognized for extensive knowledge of workflows and was asked to partner on a project authoring or co-authoring 200+ knowledge documents and co-developing an organization-wide database for all SOP documentation and processes• Developed and implemented a comprehensive 6-week training plan on clinic processes, Epic (EMR) workflows, and patient care for all incoming support staff • Commended for excellent marketing and design skills and asked to create all ongoing in-clinic communication and patient safety signage via Canva

Grand Rapids, Michigan

Efficiently performed clinical triage and support and demonstrated attention to detail to provide exceptional patient care. • Promoted to Psychiatric Support Staff within the first year of employment after excelling at all aspects of the role and pursuing multiple cross-training and professional development opportunities• De-escalated and triaged crisis calls calmly and empathetically from patients with suicidal intent or safety concerns• Received positive feedback for the quality of client care and administrative work from the clinic’s therapists and psychiatrists building trust and fostering positive interpersonal relationships

Chicago, Illinois

Maintained and tracked job postings simultaneously on multiple recruitment platforms and upheld processes to ensure consistency in the firm’s staff recruiting efforts.• Offered a full-time position within 6 months due to recruiting coordination excellence in serving the Staff Recruiting Manager•Exhibited superior time management ability by orchestrating the scheduling of phone, video, and in-person interviews with potential candidates for open roles, often across different offices and time zones resulting in the successful hire of over 50 candidates

Greater Chicago Area

Provided punctual and efficient coverage for clients seeking interim office administrative assistance. Companies/Organizations Served: Jones Lang LaSalle, The Federal Savings Bank, and RXBar.• Received multiple compliments and endorsements from clients resulting in additional contracts, including long-term placement with Seyfarth Shaw, LLP.• Utilized open communication and adaptive learning to quickly transform skills to meet client expectations across different fields and job types

Boston, Ma

Served as direct support to co-op education coordinators, including recruiting efforts and providing internal and external communication to coordinate hundreds of student interviews each year.•Chaired and facilitated a networking expo every semester hosting up to 50 employer partners and 400 student attendees•Recognized for exceptional marketing and promotional skills prompting the assignment of additional responsibilities, including social media contribution, design of event marketing materials via Adobe InDesign and Canva, and participation in client engagement and branding activities •Developed a departmental social media strategy which was implemented to increase the organization's social media presence upon departure from the role

Boston, Ma

Long-term contract assignment through Total Clerical Staffing. Oversaw and coordinated daily operations, including the direction of students and employer partners on behalf of the Assistant Dean of Cooperative Education for a department comprising 30+ individuals.•Promoted to Recruiting Coordinator within 4 months after demonstrating proficiency in office management, attention to detail, and reliability •Expertly planned the technological and hospitality needs for executive meetings and staff events

Boston, Ma

Provided punctual and efficient coverage for clients seeking interim office administrative assistance. Companies/Organizations Served: Martin, Magnuson, McCarthy & Kenney Law Office and Schlesinger Associates.• Earned a long-term contract (through Total Clerical Staffing) after receiving multiple compliments and endorsements from hospitality and administrative clients • Demonstrated extraordinary adaptability and reliability for each new contract and client

Los Angeles, Ca

Worked independently conducting film and music research to contribute to multiple big budget projects including Marvel’s Iron Man 3, Guardians of the Galaxy, The Internship, and season 2 of NBC’s SMASH.• Received positive feedback for work ethic and attention to detail from music supervisors resulting in a 9-month extension on a 3-month internship• Produced weekly newsletters, monthly CDs, master music submission lists, lyric sheets, and music breakdowns• Demonstrated exceptional attention to detail by reviewing movie and television scripts to identify potential music spots, as well as researched publishing and clearance information for potential songs to be used in projects

Big Rapids, Mi

Acted as a team lead for the delegation of tasks, large project deadlines, daily projects, and motivation of student employees.• Recognized for excellent written communication asked to serve as the primary correspondent for the Admission office’s communication with potential students via email• Provided well-rounded and detail-oriented training to new student employees and actively reviewed outdated procedures and training/motivation techniques to be more efficient and meet the department’s needs

Big Rapids, Mi

Coordinated and executed clerical responsibilities (ex: inventory, data entry, creating admission packets, etc.) while meeting department expectations for deadlines and accuracy.• Promoted to Student Manager by utilizing interpersonal communication skills to build relationships with coworkers and expand job knowledge by pursuing additional cross-training• Provided excellent customer service as part of the university’s admissions and financial aid call center via email and phone

Grand Rapids, Mi

Assisted the Director of Operations (and often the Vice President) with concert production coordination between the Grand Rapids Symphony office and Cannonsburg Ski Area and the scheduling of the upcoming concert season.• Independently researched, planned, and implemented a recycling program for the ski resort• Exhibited reliability and detailed coordination of event catering services and adequately met the day-of needs of musical artists on-site with repeated positive feedback

Big Rapids, Mi

Developed lesson plans and choreographed routines for the instruction of the young dancers in preparation for their final performance at the end of each six-week session.• Conceptualized and built a dance program catering to the following dance styles and age groups: ballet for 3-5-year-olds; jazz for 6-9 and 10-14-year-olds; and tap for 3-5, 6-9, and 10-14-year-olds• Exhibited reliability and consistency in being able to quickly solve problems and adapt to the challenges of teaching young children while meeting parents’ expectations

Big Rapids, Mi

Solely operated the soundboard while off-location radio DJs called in to broadcast from different events (i.e., sports, community events, station events, etc.) and accurately documented all manually played advertisements during each event broadcast’s breaks.• Asked to stay on as a soundboard operator after demonstrating reliability and an aptitude for marketing/promotions as a volunteer• Volunteered at station-sponsored events by taking tickets, checking people in, directing participants, etc.

Paris, Mi

Co-taught dance students (3-6-year-olds) new skills and routines in the styles of ballet and tap. • Exhibited reliability and consistency in being able to quickly solve problems and adapt to the challenges of teaching young children while meeting parents’ expectations• Worked as a team to facilitate the annual studio-wide dance recital

Big Rapids, Mi

Provided as needed support to the staff before, during, and after each auction. • Assisted the auctioneer in keeping track of bidders and logging their items throughout the auction • Helped the cashier keep track of tickets and check out customers who bought items

Master Of Science, Corporate & Organizational Communication, Concentration In Social Media And Online Communities, 3.979

Bachelor Of Science, Business In Music Industry Management, Minor In Film Studies, 3.9

Activities and Societies: Music Industry Management Association (MIMA) (2009-2012), 2011 NARM Convention in Los Angeles, 2010 NAMM.

Arts, Entertainment, & Media Mgmt. - Music Business, 3.94

General education courses and Music Business classes (30 credits earned)