Brand Voice
Current• Developed and implemented a friendly, approachable, and supportive tone throughout the Freeman e-commerce platform, establishing comprehensive brand book copy guidelines to ensure consistency across all communications. As the sole copywriter, I crafted the platform’s voice and tone, significantly improving exhibitor engagement and satisfaction while maintaining a cohesive and engaging user experience.• Conducted extensive research and collaborated with labor, product, and site setup teams to accurately write service request forms, shipping services from Freeman Transportation, and category descriptions.• Authored engaging product copy, including naming, packaging, and detailed descriptions, with a strong focus on SEO best practices, ensuring alignment with exhibitor needs and platform goals while driving search engine visibility and organic traffic.• Wrote and optimized content for critical sections such as Material Handling Agreements (MHA), event homepage, and labor guidelines to assist exhibitors in understanding and selecting appropriate services. • Developed and established brand book copy guidelines, defining the platform’s voice, tone, and content standards to maintain consistency across all communications. • Partnered with designers to ensure seamless integration of copy with the platform’s page designs, enhancing the overall user experience.• Strategized and crafted content to guide first-time exhibitors through the shopping process, using clear, step-by-step instructions and visual cues to help them understand labor requirements, available packages, and platform navigation, ensuring a smooth and error-free user experience.• Managed multiple writing tasks under tight deadlines, demonstrating strong organizational skills and attention to detail.