Supported all phases within ID, HR, and OD projects for federal clients such as FEMA, CDC, IRS, NOAA, and NRC. Created client reports based on data collection and analysis. Facilitated production of client deliverables by setting up templates and processes to streamline consultant work. Produced virtual instructor-led trainings (VILTs), co-facilitating trainings and focus group meetings, monitoring chat and technical aspects, and gathering and assessing participant feedback. Reviewed all client… Show more Supported all phases within ID, HR, and OD projects for federal clients such as FEMA, CDC, IRS, NOAA, and NRC. Created client reports based on data collection and analysis. Facilitated production of client deliverables by setting up templates and processes to streamline consultant work. Produced virtual instructor-led trainings (VILTs), co-facilitating trainings and focus group meetings, monitoring chat and technical aspects, and gathering and assessing participant feedback. Reviewed all client deliverables for quality assurance (e.g., PowerPoint visuals, Instructor Guide, Student Manual). Provided subject matter expertise and consulting services to EMI clients, building and managing successful client relationships along the way.Key Accomplishments:● Led HR competency modeling project tasks, to include reviewing the job description, conducting SME interviews, analyzing data to draft the task analysis, coordinating validation survey, gathering and analyzing feedback, resolving SME comments, finalizing the final task analysis, and developing the final model.● Designed and developed visuals and supporting content for advanced-level, VILT courses focused on core skillsets needed to effectively support planning needs within Emergency Operations Centers.● Managed recruiting, administrative tracking, proposal writing efforts, contract and market research, and social media. Show less

Administered HR policies and programs (e.g., benefits, employee relations, development, HRIS) for 50+ employees. Coached managers and individual contributors through difficult issues involving performance, teamwork, and trust. Coordinated and facilitated employee onboarding, including new hire paperwork. Managed all office operations (e.g., maintenance, visitors, temporary ID badges, corporate accounts). Chaired the local Whole Living Committee, organizing and directing successful employee… Show more Administered HR policies and programs (e.g., benefits, employee relations, development, HRIS) for 50+ employees. Coached managers and individual contributors through difficult issues involving performance, teamwork, and trust. Coordinated and facilitated employee onboarding, including new hire paperwork. Managed all office operations (e.g., maintenance, visitors, temporary ID badges, corporate accounts). Chaired the local Whole Living Committee, organizing and directing successful employee events including monthly happy hours, holiday-themed celebrations, and toy/food drives.Key Accomplishments:● Initiated and established several facilities changes (e.g., sparkling water machine, daily fresh fruit, cheaper supplies) that increased employee satisfaction and saved hundreds of dollars in overall facilities' purchases.● Enabled positive candidate experiences by engaging students at career fairs, sourcing through LinkedIn, and efficiently guiding hiring managers and candidates through the recruitment processes. Show less

Helped clients reinvent their personal brands by creating resumes, cover letters, and LinkedIn pages with their questionnaire and ATS scan results, old career documents, and feedback. Applied previous career services experience, internet research skills, and company frameworks and guidelines to implement and communicate best practice strategies.Key Accomplishments:● Fulfilled all customer orders with quick turnaround times (i.e., less than one week).● Received 5-star… Show more Helped clients reinvent their personal brands by creating resumes, cover letters, and LinkedIn pages with their questionnaire and ATS scan results, old career documents, and feedback. Applied previous career services experience, internet research skills, and company frameworks and guidelines to implement and communicate best practice strategies.Key Accomplishments:● Fulfilled all customer orders with quick turnaround times (i.e., less than one week).● Received 5-star ratings from multiple clients based on exceptional service. Show less

Coached diverse students and alumni (e.g., veterans, special needs) through job search assistance and resume critique appointments. Researched job descriptions, company websites, and relevant articles to develop appropriate mock interview questions. Performed data entry and generated dynamic, straightforward reports based on student evaluations. Developed and presented engaging and informative career-related workshops and classroom presentations.Key Accomplishments:●… Show more Coached diverse students and alumni (e.g., veterans, special needs) through job search assistance and resume critique appointments. Researched job descriptions, company websites, and relevant articles to develop appropriate mock interview questions. Performed data entry and generated dynamic, straightforward reports based on student evaluations. Developed and presented engaging and informative career-related workshops and classroom presentations.Key Accomplishments:● Facilitated the preparation and successful execution of four large-scale career showcase events involving 100+ employers each semester.● Managed an average of five mock interviews per week with positive interviewee ratings, including beneficial feedback (97%) and satisfactory service (98%). Show less

Analyzed program completion and confidential employee data to identify turnover trends for the coaching, orientation, and leadership training programs. Reviewed bite-sized, online training modules for inclusion in the competency-based Development Library. Created work flow process maps using Microsoft Visio. Audited relevant OD pages on SharePoint site.Key Accomplishments:● Made research-based recommendations and designed a development plan template to simplify the Individual… Show more Analyzed program completion and confidential employee data to identify turnover trends for the coaching, orientation, and leadership training programs. Reviewed bite-sized, online training modules for inclusion in the competency-based Development Library. Created work flow process maps using Microsoft Visio. Audited relevant OD pages on SharePoint site.Key Accomplishments:● Made research-based recommendations and designed a development plan template to simplify the Individual Development Plan materials and process.● Interfaced with HR Business Partner and OD Project Manager to streamline all leader onboarding checklists with a common set of HR content. Show less

Created, edited, and performed data entry for orientation assessments using the Wufoo form builder and Microsoft Word and Excel. Supported orientation session logistics regarding organization, preparation, and implementation for 20+ summer orientations. Developed and updated orientation information on the mobile Guidebook app.

Managed the front-end, followed monthly game plan layouts, and handled customer complaints. Trained all new employees on front-end operations. Consistently recognized for exceeding loyalty card and credit card productivity goals.

Interacted with customers daily to promote car wash gift cards, selling over $7K in one month.

Developed customer service, inventory management, up-selling, and time management skills while independently overseeing store operations.

Informally trained new employees on team member duties. Developed endearing patience through extensive customer service workloads.

Maintained accurate clothing inventory details. Replenished clothing items within the store.

Applied interpersonal communication skills to successfully conduct telephone surveys. Achieved high productivity scores by constantly exceeding the 83% minimum.