Dani Brogan Email & Phone Number

- Microsoft 365 small to enterprise-level business liaison for all Microsoft cloud services.- Resolving over 4,000 cases involving the entire Microsoft 365 product line with customersatisfaction of 4.6 out of 5.- Frontline triage for Microsoft 365 for Business engineering escalations.- Collaborating with Microsoft Engineering to deliver rapid fixes and solutions for missioncritical scenarios.- Supporting all facets of Exchange Online, Teams, SharePoint Online, OneDrive, Azure Active Directory, Microsoft 365 for Business licensing/volume licensing services, Microsoft Defender,Microsoft Purview, and Migrations to Microsoft 365 for Business.- Assisting in configuring and maintaining Microsoft 365 cloud security and compliance, and setup for DNS configuration.- Specializing in Microsoft 365 troubleshooting for Win/Mac.- Applying technical writing skills to develop documentation for standard operating procedures,along with job aids for both the Microsoft Concierge Program and Microsoft 365 for Businessclients.- Assessing client business needs, and delivering cloud solutions to best meet or exceed clientexpectations through business gap identification and consultation services.- Configuration and deployment of migrations between providers and Hybrid deployments.- Facilitating coaching to improve the engineering team's efficiency to maintain and bolstermetrics for a live support team.- Participating in mentor programs for teaching and coaching new hires.