Strong emphasis on personal connections with clients throughout the entire event process – preplanning to post eventfollow upDaily use of Canva and Microsoft Suite to create personalized signage aligning with brand standardsUtilize social media to view event and design trends, implement findings into executed eventsTransitioned all guest facing event collateral to new brand standards, ensuring correct usage of color, font and imageryActively seeks out and integrates local brands and businesses into the Local Ledges programWork to offer a range of innovative and diverse options to cater to the client's preferences and the overall theme orconcept of the eventLeverage a combination of practical logistics and high-end event planning expertise to ensure a seamless and elevatedevent experienceConceptualize and plan every detail of the event, ensuring a cohesive and well-executed experience for attendeesCollaborates with others to bring activations to life in a personal and distinctive mannerUses brand pillars as a guiding framework to identify fitting partnershipsMaintain a consistent level of quality and engagement across internal events fostering a positive and motivated work environment

Lead a team of B&F Operations talent for Banquets and General Runner, consisting of both full-time and on call talentUtilize Atlas Enhanced to schedule talent to meet business needs while balancing allotted budgets and hours.Ensure accuracy of timecards and input tips and gratuities on a weekly basisComplete weekly ordering in HotShop for Banquets, Mixed Bar, and Style DepartmentsPartner with Finance Department to complete monthly inventory of alcohol and dry goods according to property standardsContinuously building relationships with the culinary team to maintain a strong and supportive partnershipProviding support to Event Planning by successfully planning and executing ten events of up to 100 guests in Q4 2022 and Q12023Expanded financial operational knowledge by learning property event billing process, ensuring transparent and accurate billsto all clients during planning phase and post eventSystems expert in: EMC/Symphony, Lightspeed specifically room blocks and event checks, CI, Meeting Matrix

Plan and execute personalized large luxury weddings and events, coordinating multiple vendors, venues,staff, and attendeesEnsure Whitney James designed esthetic is to expectations at all weddings and eventsEnsure strict adherence to planned wedding day timeline for vendors, venues, staff, and attendeesUphold Whitney James ethos when on site both local and nationally

Created personal connections with a wide array of group contacts to ensure a seamless overall experienceresulting in a 92% Event Satisfaction ScoreImplemented a daily pass on detailing: trends of groups, individual preferences of clients, and any pertinentinformation for the group, ensuring flawless communication between departments

Constituted a new Front of House Department by hiring, training and managing an average of 15 students per semester Processed upwards of 100 emails daily from students, parents, and staff in a timely manor for every production and event Organized and executed events for the department including end-of-season banquets and cast parties

Strategized with hosts, servers, managers, and kitchen staff to cultivate an efficient and productive team, and a personal dinning experience for each guest Trained 30+ incoming hosts and servers in the Red Cow method providing them with the knowledge of the work culture and standards within the company Gained an expert-level knowledge of the organizational brand, products, and mission to ensure consistent and correct training of future staff

Provide Personalized guest service by creating person relationship Maintain high business standers when servicing sales or service calls Handle important guest information, such as credit cards and personal guest information. Use programs such as SeaWear Direct, the Intranet, and Citrix applications to provide up to date information to guest and travel agents.

Actively worked to create long lasting memories for guest, by assist with their current need and unforeseen needs.Extensive product knowledge for the whole of Universal Orlando Resort, supported by the use of Galaxy, Sharepoint, and partnering with other areas. Document positive and constructive feedback as well as providing proper guest recovery.

Proficiently worked to meet department expectations, parter with all lines of business and all levels of leadership to resolve sensitive and high-impact concerns. Professionally represented the Walt Disney World Resort in written correspondents.Efficiently responded to Guest with passion an courtesy well empowered to make decisions on recovering and preserving the guest experiences. Monitored updates on Duty Doc and Company sites in order to provide guests with the most accurate information.

Utilized communication skills and guest recovery strategies to resolve guest conflict.Maintained up to date Walt Disney World® Resort knowledge to share with Guests as well as assist guests with ticketing and dinning reservations.Support guests with disabilities to create lasting memories

Displayed proper etiquette while working in specialty high dollar amount locations.Provided additional guests services as needed including watch sizing and Disney ear stitching.Demonstrated willingness to go above and beyond to create the best possible guest experience.