Danielle Dula Email & Phone Number

Colorado Springs, Co, Us

United States

Memphis, Tennessee, United States

Determined credit worthiness of individuals or businesses using credit history, income, home equity, mortgages and other loans, lines of credit, account balances and assets to uncover new lending opportunities and build the pipeline for refinancing, first and second mortgages, lines of credit and/or loans.Met with customers and prospects, in person and over the phone, to determine their banking and financial solutions goals and needs, and met those needs by offering the best products, services and guidance based on individual needs to get them closer to reaching their financial goals.Educated and advised customers on consumer and business products/services, including all deposit and loan types. Used generated customer and prospects leads list and prior customer conversations to build new customer relationships and expand existing consumer and business relationships. Handled customer's transactional needs and educated them on new technology and digital solutions to make banking easier and more convenient.Owned and resolved customer issues and complaints.Strictly adhered to all applicable banking and lending laws, rules and regulations.Handled multiple priorities simultaneously.

Greater Memphis Area

Developed a weekly personal schedule that included store visits for the ten locations assigned to me, and worked independently without supervision. Explained monthly sales goals and commission structure to staff. Tracked sales progress. Kept each team informed on sales performance and coached them on individual strengths and weaknesses. Ensured staff stayed current on all training, associate/product knowledge and promotions. Took disciplinary action as needed. Kept associates positive and motivated using team building tools and special incentives like sales contests and prizes that created a fun but productive work environment.Maintained store presentation standards and completed monthly and quarterly maintenance checks. Recruited new applicants, interviewed prospects and trained new employees on company policies and procedures, sales performance, goals and commission structure. Maintained appropriate store inventory levels. Completed monthly inventory audits and inventory. Coordinated weekly schedules for 20 stores/50 employees. Developed company's social media accounts and grew follower count across all utilized platforms. Implemented marketing strategies and advertising campaigns using social media, and planned special events that increased foot traffic and sales volume and revenue.

Memphis, Tennessee

Increased sales by recruiting new clients through cold calls, reaching out to prospect leads and networking. Maintained general networking needs with businesses to retain relationships with current clients and engage new clients. Developed social media pages across all platforms, grew follower count on all accounts, and created and maintained content for greater exposure.Attended luncheons, sales-related seminars and other local business events to take advantage of networking opportunities and gain new prospect leads.

Executed sales, service and customer initiatives in store by providing efficient, courteous customer service and assisting in all aspects of product offerings and services.Met and exceeded assigned goals for customer experience and reputation, sales and service, and revenue and productivity.Drove results through analysis of daily, weekly and monthly sales reports.Educated and engaged customers through product demonstrations and education.Adhered to and implemented store merchandising standards.Prepared daily monetary store deposits.Maintained strong knowledge of all products, pricing plans, promotions and service features.

Memphis, Tennessee, United States

Responsible for store's daily operations including opening/closing duties and procedures, deposits, paperwork and POS systems.Increased sales by growing client database through building strong customer relationships.Planned product flow and floor sets according to current inventory levels, new merchandise and planned price reductions.Upheld and provided high customer service standards while assisting and styling clients to increase customer retention and sales.Updated and communicated with clients by using social media, e-mail and phone calls.Planned and implemented price reductions depending on seasonality and current trends.Trained new hires on customer service, sales and freight processing.

Memphis, Tennessee

Supervised, led, motivated and trained department staff.Planned and delegated associates' daily workload and task calendar.Organized and mapped merchandise rotations, flow and placement by season.Maintained and monitored inventory levels through merchandise orders computer program.Upheld high customer service and safety standards.Conducted inventory preparation and physical counts.Examined monthly sales trends, store penetration and gross margin of departments of responsibility.Monitored shrink and loss prevention.

Memphis, Tennessee

Department Manager:Led and motivated department staff within area of responsibility.Planned and delegated associates' daily workload and wrote weekly schedules.Responsible for inventory control, shrink and loss prevention.Analyzed merchandise systems, programs and reports to monitor appropriate inventory levels.Responsible for product merchandising, departmental signing and price reduction implementation.Recruited and trained new associates in sales techniques, product knowledge and organizational standards.Taught product seminars on new inventory offerings to increase associate knowledge and interest.Implemented organization tactics to increase communication within the department.Enhanced visual presentation and upheld merchandising standards. Executive Development Program-Assistant Buyer:Assisted Contemporary Merchandise Buyer in monitoring merchandise performance.Attended training seminars in retail math, management and store-level visual standards.Produced daily, weekly and monthly reports based on sales, penetration, profit margin and replenishment.Wrote and keyed merchandise orders for stores based on region and customer profile.Attended buyer and vendor meetings for merchandise selection and store allocation

Bachelor Of Arts In Journalism, Public Relations, Advertising, And Applied Communication

Activities and Societies: Alpha Chi Omega Sorority, Public Relations Society of America

High School