Danielle Horton Email & Phone Number

Santa Monica, California, United States

• Engage stakeholders to gather requirements and business rules, and ensure business and technology alignment
• Partner with developers to automate manual processes, saving time and money while decreasing errors
• Analyze business requirements and processes through document analysis, interviews and workflow analysis
• Translate requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow and process diagrams
• Evaluate risks related to requirements implementation, testing processes, project communications and training
• Perform quality assurance and system integration

• Owned Google Analytics training, process documentation and evaluation and creation of workflow efficiencies
• Collaborated with cross-functional team members to ensure Edmunds’ Google Analytics consultations and contributions provided the greatest value to our business partners
• Managed regional team queue, monitored team workload, triaged sales and dealer requests and delegated tasks appropriately
• Acted as first point of escalation for team issues and blockers to help maintain seamless support for sales and dealer partners
• Hosted dealer onboarding calls and consultations to identify dealer partners’ business goals, share best practices and identify opportunities to maximize their success on the Edmunds program
• Provided team support to help individual members meet department objectives while fostering a standard of excellence within the team

• Supported and maintained relationships with automotive clients, including Fortune 500 dealer groups
• Identified clients' business goals and how they align with CallSource's mission
• Provided detailed marketing and advertising analysis to support clients’ business growth and ROI
• Provided consulting on marketing and advertising plans to identify pain points and opportunities for growth
• Identified upsell opportunities that align with clients' business goals
• Lead live training webinars on CallSource products and services to ensure client engagement and understanding of CallSource's suite of offerings

• Complete inbound client requests via phone and email
• Complete interdepartmental requests from Account Managers, Business Advisors, and Department Heads
• Manage internal projects, including delegating external and internal requests
• Completing quality assurance for internal and external projects
• Troubleshoot reported product issues
• Provide direct support to Account Management teams handling enterprise level accounts