1-1 Support to the CEO of the fourth most popular UK National Charity in a high-pressure, priority-shifting environment, requiring exceptional organizational, communication, and problem-solving skills while supporting leadership, managing confidential information, and navigating strategic mission-driven priorities. • Communication Liaison: Advanced interpersonal skills - Building strong working relationships and providing first-line support for the CEO, 7 Executives and 13 Trustees. Acting as gatekeeper and ensuring their individual support needs are met efficiently and effectively. Maintaining the strictest confidentiality, discretion and high levels of trust.• Operational and Administrative Efficiency: Exceptional organisational skills, with fine attention to detail. Forward planning with complex and changeable diary management, coordinating multiple and global travel schedules. Managing multiple inboxes – monitoring, prioritising, responding and filing. Scheduling urgent meetings at short notice. Organising and attending Trustee Board meetings; coordinating agendas, final proof-reading, formatting and uploading papers to Board Portal Diligent. Managed administration of the Diligent site, and onboarding new starters and training.• Strategic support and Decision Facilitation: Organising, planning and attending the Trustee Strategy Away Days; stakeholder management, meeting coordination and facilitation.• Event Management: Organising a wide range of scheduled events, including internal Director meetings, external meetings, Trustee Board Meetings and annual Away Days.• Project management• Briefing and Information Management• Executive Recruitment• Line management• Financial / Cost Centre management

A Pharmaceutical development organisation, providing Expert Pharma/Biotech Support Services, required extensive administrative skills to support the CEO and VPs, and efficient delivery of two clinical trials.• Executive administrative skills: Managed multiple inboxes and correspondence, requested translations. • Clinical trial administration: Assisted development of project plans, prepared materials for project meetings and took meeting minutes. Maintained the Trial Master Files in line with Standard Operating Procedures.

An online education provider for leading talent for a better Built Environment, this role required high-level project, event management and administrative skills, alongside exceptional communication skills.• Project management: Led the re-development of Tutor ‘Virtual Learning Environment’ and resources.• Event management: Annual University Conference: confirmed venue, speakers, programme of events; compiled detailed biographies of guest speakers and FAQs; created online invitation and collated RSVPs.• Administration: EA support to VP of Learning and Teaching, included diary and travel management, data collation, document drafting / proofreading and extensive meeting support.

A hospitality supplies company. The role required excellent project management, organisational and creative skills, overseeing detailed orders through to completion, meeting with clients, agencies, and creative and production teams.• Complied uniform catalogue; managed bespoke uniform sales; submissions for large tenders; created a comprehensive ‘Uniform Selling Manual’ for use by the design, production and management team.• Developed the company’s social media strategy and platform, increased Twitter followers by 60% over 7 months and created beneficial cross-marketing opportunities with clients.

A start-up, online luxury fashion mall. The role focused on project management and business development support.• Project managed the Holding Site; accountable for the site going live on time.• Managed weekly team targets and reports for CEO; streamlined internal procedures and operations.

A bespoke luxury leather company. The role provided extensive client and account management for the entire sales process, from initial meetings through to design, production, quality control and delivery.• Managed client relationships with luxury five-star hotels, Government and Executive Offices; managed multiple high-profile accounts from tendering, pre-production; bespoke samples and order delivery.• Maintained profitable working relationships with procurement agents and offshore suppliers; site visits to the factory in Vietnam and oversaw all aspects of large order production and fulfilment.