Danielle Peterson Email & Phone Number

• Maintain all Program Manager duties but have increased responsibilities to support and implement PMO business initiatives.• Key Company Achievements: - Successfully deployed 4K+ POS/desk top installations at 109 leading Health Club Fitness club locations.- Onboarded and executed one of the largest projects for Bailiwick with a project base revenue of $15MM over a 9-month duration; delivered the installation of digital menu boards with electrical services at 3,800 sites for a… Show more • Maintain all Program Manager duties but have increased responsibilities to support and implement PMO business initiatives.• Key Company Achievements: - Successfully deployed 4K+ POS/desk top installations at 109 leading Health Club Fitness club locations.- Onboarded and executed one of the largest projects for Bailiwick with a project base revenue of $15MM over a 9-month duration; delivered the installation of digital menu boards with electrical services at 3,800 sites for a well-known quick serve restaurant throughout the U.S. and grew the account to $60MM within 2 years expanding into drive through menu options.- Executed new store & store relocation deployments at 150+ fastener distributor stores throughout the U.S. and Canada.- Onboarded a new customer with minimal supervision, while increasing wallet share by 20% over the 2012/2013 calendar year.- Promoted 2 times to roles with increasing project management and people leadership responsibilities due to proven results, expertise, and communication skills. Show less

• Lead and hold responsibility for portfolio oversight of $18MM+.• Manage, mentor, develop and support a project team of 8 to 24 direct reports and a delivery team of 15 to 30 depending on project size and duration. • Lead Programs & Project team on delivery of IT deployments for multiple retail, financial, quick serve, and health fitness customers.• Lead program portfolio & vendor governance activities to ensure projects and services are meeting financial metric/budgets, timelines,… Show more • Lead and hold responsibility for portfolio oversight of $18MM+.• Manage, mentor, develop and support a project team of 8 to 24 direct reports and a delivery team of 15 to 30 depending on project size and duration. • Lead Programs & Project team on delivery of IT deployments for multiple retail, financial, quick serve, and health fitness customers.• Lead program portfolio & vendor governance activities to ensure projects and services are meeting financial metric/budgets, timelines, SLAs, and customer expectations.• Hold accountability for internal operational and revenue targets as well as for driving continuous process improvement.• Collaborate with Sales Executives in the management of multiple customer relationships and development of solution strategy and contracts (SOW).• Strategize with executive leadership to create project resource assignment plans.• Facilitate weekly, monthly, and quarterly financial reporting and project status meetings for customers.• Ensure overall program/project administration, documentation, status updates to customer, risk/issue and change order logs, and financial reporting tasks are completed by internal teams.• Efficiently address situations with internal and external stakeholders to maximize opportunity and minimize exposure to risk.• Serve as Key Contact for external Customer Stakeholders regarding escalations and overall program/project delivery requirements.• Promoted to Senior Program Manager in January 2021. Show less

• Led IT deployments at the store level for high profile, tier one retailers in hardware/software installations consisting of data networks, new store openings, wireless, and Point of Sale (POS) systems.• Successfully managed multiple concurrent projects with overall revenue base of $5MM+.• Continually assessed risks and recommended solutions to internal and external stakeholders on projects.• Facilitated all project status meetings/conference calls with internal and external… Show more • Led IT deployments at the store level for high profile, tier one retailers in hardware/software installations consisting of data networks, new store openings, wireless, and Point of Sale (POS) systems.• Successfully managed multiple concurrent projects with overall revenue base of $5MM+.• Continually assessed risks and recommended solutions to internal and external stakeholders on projects.• Facilitated all project status meetings/conference calls with internal and external stakeholders.• Promoted to Program Manager in October 2013 Show less

• Served as Team Lead for Business As Usual (BAU) and Installation, Move, Add & Change (IMAC) special project team.• Mentored/trained Junior Project Managers on project management objectives.• Created and maintained all contractual writings, developed quotes/bids, managed technicians, and managed vendor relations.• Key Company Achievements: - Successfully executed and delivered approx. 20 projects per month varying from $5K to $100K in revenue.- Led and managed an equipment… Show more • Served as Team Lead for Business As Usual (BAU) and Installation, Move, Add & Change (IMAC) special project team.• Mentored/trained Junior Project Managers on project management objectives.• Created and maintained all contractual writings, developed quotes/bids, managed technicians, and managed vendor relations.• Key Company Achievements: - Successfully executed and delivered approx. 20 projects per month varying from $5K to $100K in revenue.- Led and managed an equipment refresh project for a 3K+ site national banking/finance institution, meeting strict SLAs.- Built outstanding relationships with key customers and internal stakeholders becoming specifically requested to lead several projects and to document processes/build standard operating procedures (SOP) for internal PMO. Show less

• Led multiple IT deployments at the store level for high profile, tier one retailers in hardware/software installations including voice & data networks, security, wireless, and Point of Sale (POS) systems.• Developed methodology and executed strategy for projects based on customer deliverables; created project plans, directed project P&L, and managed overall success of project.• Continually assessed risks and recommended solutions to customers on projects. • Trained and onboarded… Show more • Led multiple IT deployments at the store level for high profile, tier one retailers in hardware/software installations including voice & data networks, security, wireless, and Point of Sale (POS) systems.• Developed methodology and executed strategy for projects based on customer deliverables; created project plans, directed project P&L, and managed overall success of project.• Continually assessed risks and recommended solutions to customers on projects. • Trained and onboarded new hires on internal processes and company’s project systems.• Key Position Achievements: - Managed and delivered a 6K+ site POS deployment project, while cutting $200K+ in project costs.- Managed POS equipment and Cat5e Cabling installations of new store openings for a large retailer.- Developed and created detailed technician documentation and installation instructions from onsite pilots and proof of concept installations. - Collaborated with senior leadership on continual improvement initiatives for project processes and procedures.- Promoted 2 times to roles with increasing project management and people leadership responsibilities due to proven results, expertise, and communication skills. Show less

• Managed small scale deployment projects with limited supervision from Project Managers.• Mentored, coached, and trained less experienced project coordinators.• Key Position Achievement: - Successfully managed and delivered multiple project requirements within budget and on time.

• Assisted Project Managers with all aspects of full lifecycle project implementations.• Coordinated daily project operations including project routing/scheduling, field technician support, status tracking, customer reporting, customer interaction, and document creation. • Communicated with internal team, technicians, and clients on status updates, providing reports, escalation, and issue resolution.• Created and maintained project tracking tools, data, and schedules and assisted in… Show more • Assisted Project Managers with all aspects of full lifecycle project implementations.• Coordinated daily project operations including project routing/scheduling, field technician support, status tracking, customer reporting, customer interaction, and document creation. • Communicated with internal team, technicians, and clients on status updates, providing reports, escalation, and issue resolution.• Created and maintained project tracking tools, data, and schedules and assisted in creating/managing technical documents. • Reviewed and approved technician deliverables and payments.• Key Position Achievements: - Became First Point of Escalation for all internal department issues due to proven communication and people skills. - Successfully executed a new store opening project taking the lead and completing it within budget and on time. Show less

• Expertly supported Company President and VP including management of office operations and multiple, concurrent projects.• Assisted in managing and maintaining the marketing and advertising for the organization. • Analyzed industry marketing and pricing comparisons and relayed information to leadership for more informed decision making.• Trained and onboarded new hires and completed new hire orientation/paperwork.• Assisted executives in developing and maintaining efficient and… Show more • Expertly supported Company President and VP including management of office operations and multiple, concurrent projects.• Assisted in managing and maintaining the marketing and advertising for the organization. • Analyzed industry marketing and pricing comparisons and relayed information to leadership for more informed decision making.• Trained and onboarded new hires and completed new hire orientation/paperwork.• Assisted executives in developing and maintaining efficient and effective relationships with internal and external vendors. Show less