Developed and optimized processes to improve company workflows, enhancing operational efficiency and productivity across all departments.  Played a key role in the hiring process by recruiting, interviewing, and onboarding new employees, ensuring a strong team fit and alignment with company values.  Designed and implemented comprehensive training programs for employees, fostering continuous learning and professional development.  Monitored and analyzed Key Performance Indicators (KPIs) to measure team performance and company financials, providing actionable insights for potential growth.  Collaborated closely with the President to support strategic business needs, including forecasting and planning for future expansion.  Directed all company operations to improve cash flow management, ensuring financial stability and long-term success.

 Provided robust administrative support to the Vice President and CEO, maintaining smooth operations and ensuring the highest level of professionalism  Managed complex schedules, efficiently coordinating meetings, appointments, and travel arrangements to ensure optimal time utilization  Developed and implemented Key Performance Indicators (KPIs) to measure team progress, resulting in a 10% increase in team productivity  Successfully completed numerous special projects and ensured the smooth execution of daily operations  Spearheaded the execution of a dynamic digital strategy, resulting in a 15% increase in brand visibility and engagement on social media platforms  Prepared presentations, reports, and documents, ensuring accuracy and adherence to company standards  Implemented an efficient filing and document management system, reducing retrieval time by 20%  Streamlined communication flow by effectively handling incoming and outgoing correspondence, emails, and phone calls  Leveraged CRM software to enhance client relationship management

In this role I am responsible for handling, settling, and closing property damage claims by bringing a prompt and amicable resolution. I verify coverages, open claims, and contact parties involved. I verify and investigate information presented by first and third party claimants. I schedule appraisals, and asses related damages. I contact witnesses, police departments, attorneys, and other insurance companies. I follow company guidelines and applicable laws to settle and negotiate claims.

In this position I was responsible with all departmental training initiatives, participating in business process improvement and technology initiatives as required or requested by supervisor or GC management. I completed analysis on current and existing processes or materials for impacts or changes. I also worked with departments by assisting in all aspects of maintaining all training materials and documentation including process maps and the website, by making updates as needed.

In this role I was responsible for answering questions regarding policies, coverages, and premiums. I delivered fast call resolution, and a low customer effort all while keeping up with a fast paced call environment. I accurately entered and updated policy information into the various processing systems and handled phone inquiries. I performed research and initiated changes/corrections to customer’s policies according to established procedures and sound business judgement. I maintained high energy, flexibility, and possessed the tools of working under pressure.

In this role I was responsible for organizing, ordering, and replenishing office supplies for all departments. I reviewed payroll and made any necessary adjustments. I secured, reviewed, verified and recorded all invoices prior to sending them to Accounts Receivable. I collaborated with all departments to secure the appropriate working hour assessments for each and report that data for financial reporting.

In this role I worked on an international study project which consisted of me implementing an improvement strategy in a location selection process for a new hub in the United Kingdom. I co-hosted business meetings with top executives of the company and created reports and visual models to present to executives.

Upon being promoted to CustomerService Representative I opened new customer accounts including checking, savings, and lines of credit. I processed sales referrals, and promoted bank services and products. I researched and resolved customer issues on personal accounts. In this role I consistently achieved over 100% or higher sales goal each quarter while delivering prompt, accurate, and excellent customer service.

In my initial role, as a bank teller, I balanced daily cash deposits and bank vault inventory, processed cash withdrawals and examined checks for proper endorsements. I also trained employees on cash drawer operation while adhering to the bank's security and audit procedures.

In this role I continuously provided outstanding customer service to the variety of customers in an engaging manner. Worked regularly with a cash drawer, and promoted items in store to help fit customer’s needs.Answered customers’ questions and addressed problems and complaints in store and via phone. While doing so I maintained visually appealing and effective displays for the entire store, all while building customer confidence by actively listening to their concerns and giving appropriate feedback.