Danielle Jacobs Email & Phone Number

Sarasota, Fl, Us

Sarasota, Florida, United States

Sarasota, Florida, United States

Developed and optimized processes to improve company workflows, enhancing operational efficiency and productivity across all departments.  Played a key role in the hiring process by recruiting, interviewing, and onboarding new employees, ensuring a strong team fit and alignment with company values.  Designed and implemented comprehensive training programs for employees, fostering continuous learning and professional development.  Monitored and analyzed Key Performance Indicators (KPIs) to measure team performance and company financials, providing actionable insights for potential growth.  Collaborated closely with the President to support strategic business needs, including forecasting and planning for future expansion.  Directed all company operations to improve cash flow management, ensuring financial stability and long-term success.

Austin, Texas Metropolitan Area

 Provided robust administrative support to the Vice President and CEO, maintaining smooth operations and ensuring the highest level of professionalism  Managed complex schedules, efficiently coordinating meetings, appointments, and travel arrangements to ensure optimal time utilization  Developed and implemented Key Performance Indicators (KPIs) to measure team progress, resulting in a 10% increase in team productivity  Successfully completed numerous special projects and ensured the smooth execution of daily operations  Spearheaded the execution of a dynamic digital strategy, resulting in a 15% increase in brand visibility and engagement on social media platforms  Prepared presentations, reports, and documents, ensuring accuracy and adherence to company standards  Implemented an efficient filing and document management system, reducing retrieval time by 20%  Streamlined communication flow by effectively handling incoming and outgoing correspondence, emails, and phone calls  Leveraged CRM software to enhance client relationship management

Sarasota, Florida, United States

Sarasota, Florida, United States

Iselin, New Jersey, United States

Parsippany, Nj

In this role I am responsible for handling, settling, and closing property damage claims by bringing a prompt and amicable resolution. I verify coverages, open claims, and contact parties involved. I verify and investigate information presented by first and third party claimants. I schedule appraisals, and asses related damages. I contact witnesses, police departments, attorneys, and other insurance companies. I follow company guidelines and applicable laws to settle and negotiate claims.

Trenton, New Jersey, United States

In this position I was responsible with all departmental training initiatives, participating in business process improvement and technology initiatives as required or requested by supervisor or GC management. I completed analysis on current and existing processes or materials for impacts or changes. I also worked with departments by assisting in all aspects of maintaining all training materials and documentation including process maps and the website, by making updates as needed.

Red Bank, New Jersey

In this role I was responsible for answering questions regarding policies, coverages, and premiums. I delivered fast call resolution, and a low customer effort all while keeping up with a fast paced call environment. I accurately entered and updated policy information into the various processing systems and handled phone inquiries. I performed research and initiated changes/corrections to customer’s policies according to established procedures and sound business judgement. I maintained high energy, flexibility, and possessed the tools of working under pressure.

Jamesburg, Nj

In this role I was responsible for organizing, ordering, and replenishing office supplies for all departments. I reviewed payroll and made any necessary adjustments. I secured, reviewed, verified and recorded all invoices prior to sending them to Accounts Receivable. I collaborated with all departments to secure the appropriate working hour assessments for each and report that data for financial reporting.

Belfast, United Kingdom

In this role I worked on an international study project which consisted of me implementing an improvement strategy in a location selection process for a new hub in the United Kingdom. I co-hosted business meetings with top executives of the company and created reports and visual models to present to executives.

Upon being promoted to CustomerService Representative I opened new customer accounts including checking, savings, and lines of credit. I processed sales referrals, and promoted bank services and products. I researched and resolved customer issues on personal accounts. In this role I consistently achieved over 100% or higher sales goal each quarter while delivering prompt, accurate, and excellent customer service.

In my initial role, as a bank teller, I balanced daily cash deposits and bank vault inventory, processed cash withdrawals and examined checks for proper endorsements. I also trained employees on cash drawer operation while adhering to the bank's security and audit procedures.

In this role I continuously provided outstanding customer service to the variety of customers in an engaging manner. Worked regularly with a cash drawer, and promoted items in store to help fit customer’s needs.Answered customers’ questions and addressed problems and complaints in store and via phone. While doing so I maintained visually appealing and effective displays for the entire store, all while building customer confidence by actively listening to their concerns and giving appropriate feedback.

Bachelor Of Science (B.S.), International Business, 3.15

Honors Program for Global Business Students

Associate Of Science (As), Business Administration And Management, General, 3.4

Activities and Societies: Phi Beta Lambda, Alpha Beta GammaPhi Beta Lambda, Alpha Beta Gamma, President's Honors List