Danielle Stern Email & Phone Number

I am a healthcare customer service specialist with three years of medical billing and coding expertise, a background in IT and technical documentation, and certifications in revenue cycle management, medical coding and office administration. I help insurance plans, hospitals, clinics and healthcare IT companies to delight customers by delivering world-class service, clean claims and increased revenue. Strengths include a pleasant phone voice, good manners, emotional intelligence, listening, negotiation, and conflict resolution, building rapport, rebuilding trust, analytical skills, IT-savvy, an enthusiasm for collaboration, a passion for process improvement and an obsession with written and verbal communication. Skilled in time management, organization, accuracy, records management, EHR, EMR, Epic, medical terminology, diagnostic, procedure & DME coding, SDLC, SQL, Microsoft Office, Teams, Slack, Zoom, G Suite, NetSuite CRM, Zoom, Google Meet, Salesforce, SharePoint, and Call Center Metrics/meeting and exceeding KPIs. Past employers credited work ethic, integrity, quick understanding, humor, candor, dependability, diplomacy, discretion, creative problem solving, documentation, follow-through, and "speaking in bullet points" as strengths. A colleague cited an uncanny ability to communicate across language, cultural and socioeconomic barriers, to build rapport, business, and the bottom line. Keywords: Medical Terminology, Healthcare, Medical Office, HIPAA, HIPPA Compliant, PHI, Patient Privacy, Confidentiality, Calls, Files, Collecting, Scheduling, Scanning, Customer Service, Interpersonal Communication, Front Office, Phone, Chat, RightFax, Patient Portal, Scheduling, Data Entry, Electronic Health Record (EHR), Medical Records (MR), Patient Information, Patient Experience, Patient Records, Patient Services, PCMH, Physician, Provider Services, Co-Pays, Co-insurance, Medical Systems, Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.), G Suite, SharePoint, Salesforce, Netsuite, CRM, Administrative Ability, Leadership, Time Management, Problem Solving, ICD-10, CPT Codes, ICD Codes, HCPCS, EDI, Records Management, Medicare, Net Eligibility, Medicaid, CMS, Data Analysis, Account Management, Event Planning, Telecommute, Work from Home, WFH, Zoom, Microsoft Teams, Google Groups, Google Meet, Slack, Webex, GotoMeeting, One Call Care Management, Worker Compensation, Clinical Research, Prescriptive Authority, Filenet, Pecos, NPPES NPI Database, OIG, CMS, Medical Documentation, Abstraction, Annotation, Cigna, Availity, Carecentrix, Link, Navinet, SSI