Head Of Fulfilment
The Fulfilment team is the engine-room for the Commercial and Fundraising areas of the RSPB. Managing a team of 8, I was accountable for the following:Warehouse management - both the retail/e-commerce (3PL) warehouse and our membership fulfilment warehouse. Stock management - raising purchase orders, managing supplier relationships and chasing stock into the business.Warehouse systems - ensuring all systems are interfacing properly and working efficiently.Postage & Delivery - on the commercial side ensuring smooth online web orders and palletised deliveries to stores, on the membership side ensuring membership packs were received on time.Printing - large scale magazine mailings (Nature's Home has a circulation of 600,000 per quarter), appeal mailings, renewal communications, large scale campaigns such as Big Garden Birdwatch (350,000 packs mailed out in January 2021), signage for reserves and recruiters.Data processing - the processing of data and banking of donations from a variety of marketing activities ensuring that all were undertaken in accordance with GDPR legislation.Innovation - developing and trialling new processes/technologies to improve efficiencies and make cost savings.Building relationships across teams - working with other teams and departments to deliver the best possible outcome for new campaigns and to improve existing ones.