Danielle Vergara Email & Phone Number

Omni Inc. is a platform that different companies partner with to hire short-term contract workers. These jobs are usually call center/customer service based positions. Duties include: logging into all Omni systems, logging into the hiring company's phone system, communicating with supervisors and coworkers via Microsoft Teams, navigating FAQ's to educate and inform callers, enrolling customers in services, helping users with troubleshooting their account, providing knowledge and empathy to solve problems.

Palm Beach Gardens, Florida, United States

Responsibilities include: responding to customer inquiries, resolving issues swiftly and efficiently, utilizing computer systems to monitor, update, and organize customer interactions and information, identifying and escalating urgent matters, recording all call details as per the standard protocols, managing complaints, offering suitable solutions and alternatives promptly, and ensuring follow-up for resolution. Data entry for billing and insurance claims.

Palm Beach Gardens, Florida, United States

Ran the lobby and kept it neat and stocked, placed orders for parts, drafted and sent out invoices, managed monthly membership accounts, answered customer emails and phone calls, made appointments, helped make the weekly schedule, other various clerical duties for the owners.

College Degree, General Studies

High School Diploma