Daniel Wolf Email & Phone Number

Greater Chicago Area

Account manager for Starbucks’ Roastery and Reserve premium brand stores in North America. Support service in three major markets, developing technician coverage and resources for the repair and upkeep of over $5 million in food production equipment. Driving the day-to-day response to perform timely, cost effective repairs of equipment.Technical training program management. Coordinate technical training both in-house using certified trainers, and at manufacturers' training facilities. Including coffee brewing equipment, cold beverage blending equipment, dough processing equipment, and bakery proofing and baking equipment.Excel with data analytics, implemented a Smartsheet system of reporting and analytics. Provides real-time view of existing projects through field reporting, user interfaces, and project scheduling.

Lombard, Il

Provided technical support for 500+ technicians repairing equipment for Starbucks Coffee Co. In this role I excelled at phone troubleshooting to quickly diagnose electro-mechanical failures on equipment, and communicate the repair steps to technicians from all backgrounds.Technical project lead on several large projects. Established a communication network with 25 different manufacturers’ service departments, parts departments and AP/AR departments.Designed and implemented planned maintenance schedules for 45 different pieces of production bakery and cooking equipment. Worked with each manufacturer to put together a $135k spare parts kit to maximize uptime.Coordinated training with multiple manufacturers on new and existing equipment for Vixxo's service provider network.Facilitated monthly national web calls with 200+ technicians and service managers to discuss changes to equipment and new initiatives by the customer.

Assist in the training and development of 14 technicians on 11 pieces of commercial espresso, brewing, grinding, and water treatment equipment.Led training course on single cup Clover brewing system.Provide phone troubleshooting support, walking technicians through diagnostics and repairs of electrical and mechanical failures of AC and DC components.Primary service provider at 92 commercial locations, servicing espresso, coffee, grinding, and water treatment equipment.

Greater Chicago Area

Part of a 7 technician team supporting 350 coffee shops in the greater Chicago area servicing commercial espresso, brewing and grinding equipment.Provide preventative maintenance at 55 primary locations.Frequently travel nationally to assist other regions with special projects, training, coverage, and maintenance completion targets.

Greater Milwaukee Area

Worked in a two man team supporting 92 Starbucks locations maintaining espresso, brewing, grinding, and water treatment equipment.Provided phone troubleshooting support for end users on equipment with a 10% success rate of getting unit operational to minimize downtime.Designed and led 4 equipment maintenance classes for 60 retail employees to develop the skills necessary to correctly operate and maintain equipment to maximize life-cycle and minimize equipment downtime by developing the skills to troubleshoot minor issues.

Appleton, Wi

Assisted the store manager in operations during the day, including ordering/inventory management, equipment maintenance, customer service and managing staff during shift.Created a tea education booklet for store partners to encourage further learning about non-coffee beverages being served.Organized and led coffee master educational round tables to discuss differences between roasts, blends and regions along with promotional offerings to better respond to customers needs.Trained store partners on retail brewers and espresso machines during brewing sales.

Combined Locks, Wi

PLC program analysis and modification for paper-making equipment, software installation and upgrade, and documentation.Worked with maintenance department to plan and coordinate equipment shutdowns to perform preventative maintenance.Performed analysis of an elevator control program for a paper sheeter and skid loader. Designed and implemented a PanelView touch screen to follow control logic and direct technicians to specific issue to minimize downtime when troubleshooting.Converted Bailey control logic for a conveyor system to AB ladder logic for planned upgrade to an AB PLC-5 controller