Daniel Marshburn Email & Phone Number

Raleigh, North Carolina

Durham, North Carolina

Genius AdminThe responsibilities of a Genius Admin remains fluid to better support the needs of the business. As a leader in the Family Room I am trusted to guide the team using specific feedback, on going training, and teamwork to achieve the highest level of service for our guests. As a Genius Admin I am a master of multi-tasking in a high paced environment. My attention to detail is unparalleled and my drive to give our guests a better journey through our store is constant.Responsibilities-To our guestsI am the liaison that insures the guest journey is as pleasant as possible, efficient, and concludes with positive results. I utilize phone and email systems in order to be a point of contact for incoming repair inquiries. I will also reach out to guests with updates about part orders and to gain authorization for unforeseen repair needs. I also have the opportunity to continually grow my leadership skills by listening to and addressing guest concerns and creating a solution that repairs the relationship between Apple and our guest. -To our peersI am a resource for the team. I will either know the answer to a question or will know a way to found out the answer. I help develop the team with face to face feedback and training to ensure the team is performing to the best of their ability. I will also provide support for the team by taking appointments or helping with guest check-in. Maintaining a good teamwork based environment is key to the success of the Family Room. -To the businessI use several internal and external software systems to ensure accurate tracking of guest products, parts needed for repairs, intake and delivery of guest products, and ordering of supplies for the family room. Using these systems I can make sure the guests device is repaired in the most efficient manner minimizing the down time for the guest.

Durham, North Carolina

As a Specialist, I am the essence of a customer’s experience at the Apple Retail Store. I enrich people’s lives through meaningful dialogue about the coolest products on earth. I earn trust by recommending solutions that do more than meet people’s needs—they inspire their hopes and dreams and I thrill customers by consistently finding ways to make their ownership experience better than ever.Skills Used in the PositionI use my understanding of technology to translate "techno-speak"​ into easy to understand concepts for each guest I talk with. After I listen to the specific needs of each guest I develop a personalized solution for that guests situation. I don't just sell technology, I help inspire visitors to Apple by creating a unique journey that gets them excited about present and future Apple products.

Raleigh-Durham, North Carolina Area

The responsibilities of a store manager branch into three sections. Customer focus, employee growth, and store goals. I was responsible for making sure customer focus was the priority. This included taking care of customer service issues and correcting mistakes in customer photo development orders. I created employee schedules , coached as needed and maintained employee work/life balance. I created the vision behind meeting and exceeding store sales goals. I also oversaw store and photo lab maintenance, planogram, and supply ordering.

Certification, Graphic Design & 3D Animation

Education record

Diploma, General Studies

Activities and Societies: Marching Band