Daniel Mcgrath Email & Phone Number

• Utilize Jabber and Finesse to manage call queues and provide timely remote technical support to Patterson customers.
• Verify account statuses and track troubleshooting efforts using Patterson's in-house customer relationship management software.
• Perform keyword searches and review technical documentation to locate accurate troubleshooting steps and solutions.
• Provide specialized support for CEREC software, assisting dentists in utilizing CAD/CAM technologies and 3D imaging to manufacture dental restorations in-house.
• Offer software installations, license key distribution, and troubleshooting for Eaglesoft users.
• Guide customers through technical issues related to software, hardware, and network systems, ensuring smooth resolution processes.

• Delivered comprehensive Umbrella training for diverse audiences, averaging 8 associates per session, effectively imparting complex information crucial for understanding technical concepts, resulting in improved staff.
• Implemented interactive learning strategies, such as gamification and simulations for 100+ associates, producing an engaging learning experience fostering a knowledgeable work environment conducive to effective.
• Directed new hire teams in the execution of blended learning programs, incorporating observational and hands-on approaches, ensuring alignment with organizational goals and standard operating procedures, thereby.
• Utilized strong communication skills to convey technical concepts effectively, resulting in increased understanding and application of knowledge among trainees, creating a more efficient and productive workplace.
• Leveraged Chime and Dolphin Mobile applications for team communication and integral daily operational tasks.

Wyoming, Michigan, United States

• Directed seamless shift transitions and optimized task delegation utilizing effective leadership and organization within a team averaging 8 associates per shift, resulting in a notable decrease in customer wait times.
• Mentored team members on customer service protocols, achieving a 98% compliance rating in customer satisfaction scores, illustrating proficiency in knowledge dissemination and fostering skill development.
• Implemented and enforced safety protocols through attention to detail and risk mitigation skills, ensuring zero incidents of injury during tenure.
• Facilitated communication between management and frontline staff, ensuring goal alignment and operational efficiency to foster a collaborative work environment.

Grand Rapids, Michigan, United States

• Responsible for oversight of daily operations including sales and inventory management.
• Utilized a SKU system alongside Point of Sale to sell products to customers shopping inside Woodland Mall
• Used a scheduling system built in to PoS to effectively communicate with staff.
• Utilized Gmail to communicate with a team of regional and district managers to ensure smooth business operations.