Daniel Henning Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Cincinnati Area, Ky

Indianapolis, Indiana Area

Extensive experience with all aspects of User Interface Analysis, Design, and User Experience processes Responsible for creating functional specifications and user interfaces for Virtual Assistant solutionsEnsured designs were delivered on-time with scalability for additional functionality and future lines of businessThrived in fast-paced environment where I was responsible for multiple projects for new applications and continuous improvement initiativesIdentified opportunities for improvement through observational research, heuristic evaluations, A/B testing, and analytics reports Experienced designing applications in multiple verticals - Insurance, Healthcare, Financial Services, Telecommunications, Utilities, and Retail

Indianapolis, Indiana Area

Managed team of 30 employees which supported 400 FTEOwned UI/UX Design for voice and chat Virtual Assistant solutionsBuilt training and quality organization to support pre-hire, continuous improvement, and career advancement programsImplemented successful training and quality processes to support 100% year-over-year growth without impacting end-user experienceDeveloped quality analytics team to integrate with training organization to provide continuous improvement loop - Resulted in transaction processing accuracy lift of 5% from previous yearCreated Product Support & Launch Coordination department to maximize quality at launch and reduce ramp schedule of new product offeringsManaged User Acceptance Testing department – Implemented testing and escalation processes as well as expanded team to provide 24x5 multi-site coverage

Responsible for identifying, implementing, and tracking operational process improvementsServed as company’s first UI Designer of client-facing applicationsResearched and implemented company UI best practices which achieved 35% reduction in transaction timesParticipated in client discovery sessions to document application requirements in order to determine design approachDefined and detailed functional requirements to support operations ranging from reporting, training, performance management, and data collectionDeveloped real-time gamification/rewards programs to improve employee speed and accuracyServed as Product Owner for internal tools and applications – Managed features/backlog and served as liaison between development and stakeholders

Indianapolis, Indiana Area

Managed Client relationship for assigned accountsIdentified and solved issues impacting KPI’s, business case and NPSPrioritized fixes and enhancements and tracked effectiveness of implemented solutionsManaged complex contractual obligations (MSA/SOW)Identified strategic opportunities and drafted corresponding change ordersDesigned client scorecards and prepared reports for executive leadershipResponsible for user acceptance testing, release sign-off, and production validation

User Interface Analysis, User Interface Design

Game And Interactive Media Design