Daniel Mitchell Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Support our largest customers to successfully implement our software across their organizations.Work closely with members of the Sales, Customer Success and Product Teams to resolve critical issues, communicate feature requests and track product releases.Act as a primary point of contact across the Customer Success organization for product knowledge and.

Vancouver, British Columbia, Canada

Participated in a stretch opportunity in which I worked alongside our Mobile Product Team on a special project.

Vancouver, British Columbia, Canada

Vancouver, Canada Area

-Implement Hootsuite launch projects by collecting client requirements, analyzing their needs, gathering feedback, and delivering product training.-Conduct online research to better understand a client’s product, industry, and current online and social presence.-Leverage project management skills to oversee ongoing case load of client onboarding.

Vancouver, Canada Area

-As the Team Lead for Hootsuite’s Customer Support team in Vancouver, I have been responsible for managing, coaching and supervising one of the largest teams at Hootsuite.-Act as an escalation point for Advocates, and work to ensure customer satisfaction by addressing unresolved concerns with our Free, Pro and Enterprise clients through phone and email.

Vancouver, Canada Area

-Act as a point person for all technical questions or escalations to the Customer Support team at Hootsuite.-Built a strong understanding of Hootsuite’s products and services, including Enterprise focussed features.-Provide regular feedback on ticket replies and satisfaction surveys to team members on both the technical and billing team.-Regularly meet.

Vancouver, Canada Area

Vancouver, Canada Area

- Proficient in repairing Apple hardware and supporting the software for all of Apple’s core products, its mobile devices and desktop and portable computers.- Manage a high volume of technical support appointments and also accommodate drop-in clients in a time sensitive environment- Assess and analyze technical issues and provide all relevant options and.

Worked as a line cook during the morning and evening shifts. The duties of this job consisted of the organization, preparation and production of food for customers. I gained valuable experience in time management and teamwork through the coordination of food production with the other cooks and the front of house staff.

In this high volume restaurant I worked as an Expediter where I coordinated the production of the kitchen staff with the delivery of the service staff, to ensure quality control and timely service.

Bachelor Of Arts (B.A.), Political Science And Government

Canadian Securities Course