Daniel Mock Email & Phone Number

Tysons Corner, Virginia, United States

• Employed knowledge of Agile methods to establish project cadence and organize releases in JIRA, enabling effective management of backlog, schedule, and resource plan for multiple concurrent home security products.• Performed customer evaluations, synthesized input from internal stakeholders, and spearheaded project releases to grow active user base of flagship security panel from 15,000 to 170,000 subscribers in under 3 years.• Conducted data driven analysis of cumulative user base using business intelligence tools to identify at-risk accounts, and launched a risk mitigation plan to deploy new security features to over one million users.• Wrote feature specification documents to define requirements and user stories, and composed mockups and product briefs to launch support for five new state-of-the-art security sensors.• Led business case reviews, presented demos, and organized partner summits to convey marketability of product features to executives, sales representatives, and external stakeholders.

Mclean, Virginia

• Project Management - Managed the project backlog, schedule, and resources for a previously inactive feature team using the Scrum methodology to effectively deliver 90% of project scope over multiple releases.• Release Management - Engaged the Product, Implementation and Customer Support teams to determine prioritization of product roadmaps, and facilitated fluid collaboration across stakeholder teams in multiple business areas throughout all phases of the SDLC to guarantee on time and on target project deliverables.• Deployment Coordination – Interfaced between Engineering, Product, and client-facing teams to coordinate Sandbox and Production environment code deployments for over 60 releases/hotfixes, while ensuring audit requirements and release readiness procedures were consistently achieved.• Product Marketing – Developed release communication procedures and utilized technical writing to produce promotional “Release Highlight” emails sent directly to clients to generate additional sales.• Other roles and responsibilities include: Vendor Management point-of-contact, Internal Product Training coordinator, New Hire Onboarding Committee founding member.

Reston, Va

Project Management Associate- Operations Resiliency Engineering Division (2016-2019) • Utilized Agile and Waterfall methodologies to manage schedule and scope of business-critical infrastructure and security upgrade projects across Information Security, Engineering, and Operations areas.• Conducted risk analysis, schedule management, and tasks planning for audit-response projects to strengthen the sign-on security of 150 server environments over 18 waves of deployment.• Enhanced the patching process for the Infrastructure Department’s test environment by using SQL-driven analysis to generate detailed patching schedules, lowering the rate of patching failures by 20%.• Coordinated the validation testing effort of 150+ applications across 6 business areas to ensure smooth post-deployment operations in critical systems located in the Production environment.• Established relationships with vendors and developed workflow for an External Incidents DashboardProject Management Analyst - IT Infrastructure Engineering (2015-2016) • Partnered with internal customers to understand project requirements, and drove prioritization and assignment of infrastructure resources to projects• Facilitated weekly coordination calls and hosted Business Case Approval meetings

Waltham, Ma

• Developed market positioning and promoted brand awareness of emerging Reality Computing tech category through thought leadership, content creation and network events• Devised social media marketing strategy plan that increased blog viewership by 900%• Conducted quantitative and qualitative analysis of blog metrics using Google Analytics

Lexington, Ma

• Analyzed business data to identify economic hotspots and potential development locations• Researched, constructed, and managed a business database profiling over 3000 businesses• Assisted in market outreach at multiple official town events

Lexington, Ma

• Developed communication and crisis management skills• Provided extensive customer service through dealing with a wide range of patrons

Lexington, Ma

• Managed magazine subscription database• Executed direct marketing campaigns to potential subscribers• Composed and published magazine article summaries to company website