Daniel O. Dreyfus Email and Phone Number
I have built a successful career in customer success (CSM), account management, and as a people manager, helping teams achieve their full potential and driving revenue growth through effective coaching and development. I am fueled by curiosity and a passion for innovation, always seeking new ways to exceed expectations and deliver outstanding results.One of my proudest accomplishments was building a Latam customer success organization from scratch at an established company (GLG), starting as an individual contributor and growing the team from three individual contributors to about twenty professionals while achieving 5x revenue growth over five years (compared to GLG's 2x revenue growth during the same period). Through mentorship, training, and support, I have helped teams exceed their goals and achieve exceptional results.My native fluency in Spanish and full professional proficiency in Brazilian Portuguese have been instrumental in building strong relationships with clients and partners in Latin America. I have a deep understanding of the region's cultural nuances and business practices, allowing me to navigate complex situations and negotiate successful deals. I have also successfully managed US books of business exceeding commercial targets.Had a medical leave of absence due to cancer in 2023-2024, I recently returned to the workforce as a Lead Enterprise Client Success Manager at Bazaarvoice. With a proven track record of building high-performing teams and achieving outstanding results, I am confident that I can make a valuable contribution to any organization.
Bazaarvoice
View- Website:
- bazaarvoice.com
- Employees:
- 1134
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Lead Client Success ManagerBazaarvoice Aug 2024 - PresentAustin, Texas, United States
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Client Strategy Manager Ii, CorporateYipitdata Mar 2022 - 2023Austin, Texas Metropolitan AreaResponsible for managing the relation, retention, account penetration, and ensuring value for a book of business of enterprise corporate clients. The book of business was primarily composed of major e-commerce retailers in Latin America; secondarily included coverage of US corporate clients in BNPL, online dating, gaming sectors. The contract value ranged from ~$60k to ~$200k in ARR. Partnered with an Account Executive on all accounts driving upsells for ~$150k. The corporate business is a new and less mature business unit within YipitData.YipitData is the leading market research firm for the disruptive economy. We analyze billions of data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments and more. Our on-demand insights team uses proprietary technology to identify, license, clean and analyze the data many of the world’s largest investment funds and corporations depend on. -
Senior Manager, Business DevelopmentGlg Jul 2021 - Mar 2022Austin, Texas Metropolitan AreaI was a Senior Manager in Business Development at GLG, responsible for managing the commercial relationship for a select group of boutique strategy consulting firm clients in the US and Canada. I was responsible for a book of business including end-to-end project execution, quantitative insights, in-depth senior advisor placements. I was tasked by the business unit's General Manager to pioneer this unique hybrid role, where I was responsible for the commercial relationships as well as client servicing.I was also the Community Outreach Pillar Lead for the Hispanic/Latin X ERG at GLG since July 2021.GLG, partners with investment firms, corporations and professional services firms that need targeted, on-demand expertise to help improve decision-making. GLG is the world's first and largest expert network and knowledge broker. The company provides on-demand access to almost 1M industry leaders and subject matter experts for primary research work, via the platform. GLG is headquartered in New York with ~$600M in annual revenue, 22 offices in 12 countries and nearly 3,000 employees. GLG's website is www.glginsights.com. -
Senior Engagement Team Leader, Client Solutions, Latin AmericaGlg (Gerson Lehrman Group) Jul 2019 - Jun 2021Austin, Texas AreaThe Latam/Latin America project was an intra-entrepreneurship endeavor that I led in Client Solutions (customer success/client servicing). I led the team growth from three professionals to sixteen professionals, and grew revenues by 5x from 2015 to 2021. I also led the integration of this team to operate both as a shared-service center as well as a client-facing team focused in Latin America. As a team exceeded commercial targets in 6/8 of quarters. In this role, I was responsible for achieving commercial results for a book of financial services and management consulting clients in the US and Latin America. I was responsible for the project and commercial execution of up to seven multilingual (Portuguese and Spanish) professionals. I trained and developed a team of client solutions managers and associates on servicing strategy, monetization, and recruiting of experts. I partnered with our business development counterparts to develop and implement strategy for key client accounts.I used my Portuguese and Spanish language skills on a daily basis for over half a decade.
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Engagement Team Leader, Client Solutions, Latin AmericaGlg (Gerson Lehrman Group) Jan 2018 - Jun 2019Austin, Texas AreaIn this role, I was responsible for leading a group of up to seven professionals to achieve commercial results from a book of business of strategy consulting firm clients in Latin America. I partnered closely with our business development counterpart to achieve 4x revenue growth from 2015 to 2018 in a geography for a business unit that had flat revenues from 2012 to 2015. This team received additional investments starting in early 2019 to start to serve financial services, professional services firms (strategy consulting firms, and corporate clients both in the US and Latin America. The team was successful and it was split into two teams focusing on different client types in mid-2019. I led the split of this team and integration into a shared services center having deep cross-functional collaboration across business units in the Americas. Collaborated with compliance, legal, business development, client solutions, and direct reports to the CEO to start and optimize the integration of this team.
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Manager, Client Solutions, Latin AmericaGlg (Gerson Lehrman Group) Jan 2017 - Dec 2017Austin, Texas Area- Manage relationships with key client stakeholders (strategy consulting firms) across Latin America - Conducting multi-sector research and a high level of networking- Development of an awareness of industry trends which may be relevant to client needs- Deliver quality and efficient service tailored to client requirements- Use of GLG's extensive profile and data and project management systems- Daily use of Portuguese, Spanish, and English language abilities- Directly oversee two direct reports
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Senior Associate, Client Solutions, Latin AmericaGlg (Gerson Lehrman Group) Jun 2015 - Dec 2016Austin, Texas AreaPart of the team serving the Latin American offices of some of the largest strategy consulting firms in the world. I interfaced with our clients and members every day in Portuguese, Spanish, and English. In this role, I was responsible for facilitating consultations and in-depth engagements between top tier management consulting firms in Latin America with experts around the globe.
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Associate, Member Solutions, Latin AmericaGlg (Gerson Lehrman Group) Jan 2014 - Jun 2015Austin, Texas AreaI work in a relationship management capacity with our experts in the Americas.
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Account CoordinatorMasterword Services Aug 2012 - Jan 2014Houston, Texas AreaMasterWord Services is a leading provider of industry-specific language support solutions, including translation, interpretation,cultural training, among other areas.In this capacity, I managed and coordinated written translation projects directly with clients from inception to completion. Led a process-improvement effort that resulted in error-reduction and better communication with the firm’s largest account.
Daniel O. Dreyfus Education Details
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Business Administration & Economics, Concentration In Finance -
Exchange Student, Panama City, Republic Of Panama -
The American School Of El SalvadorHigh School Diploma - K-12
Frequently Asked Questions about Daniel O. Dreyfus
What company does Daniel O. Dreyfus work for?
Daniel O. Dreyfus works for Bazaarvoice
What is Daniel O. Dreyfus's role at the current company?
Daniel O. Dreyfus's current role is SaaS | Enterprise Customer Success Leader | Account Management | Latam | Spanish & Portuguese | People Leader | Cancer Survivor.
What schools did Daniel O. Dreyfus attend?
Daniel O. Dreyfus attended Trinity University, Pontifícia Universidade Católica De São Paulo, Florida State University Panama City, The American School Of El Salvador.
Who are Daniel O. Dreyfus's colleagues?
Daniel O. Dreyfus's colleagues are Rebekah Bixby, Kristijonas Mockevicius, Rp Kovi, Alexandra Baldi, Cecile Mori, Emma Phillips, Gareth Cornish.
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