Dan Kelly Email & Phone Number

Philadelphia, Pennsylvania, United States

Leading the implementation of the SSP program into the Central Functions, the Markets, Regions and Districts while maintaining a strong focus on standardization around the Country.

Philadelphia, Pennsylvania

Project Manager (Contractor) at Rentokil, North AmericaResponsible for the coordination and completion of Phase 2 of the Marketing Automation Project. This included carrying the responsibility for review of management processes (and decisions), confirming that they are compliant with the organization's strategy, and working to enhance and embed those processes.Coordinated and completed project on time within budget and within scope. Oversaw all aspects of the project including: setting deadlines, assigning responsibilities, monitoring & summarizing progress of project using developed project plans. Preparing reports for upper management regarding status of project. Worked directly with stakeholders to ensure deliverables fell within the applicable scope and budget. Coordinated with other departments to ensure all aspects of the project were delivered.Managed Risks and Issues as they arose.Owned full responsibility for the definition, approach, facilitation and satisfactory completion of the project (with direct business impact and firm deadlines).Identified, assessed and managed risks to the success of the project.Ensured that realistic project plans were maintained and ensured regular and accurate communication to stakeholders, consistent with the methods in use (agile, waterfall, etc).Abided by the change control procedures, and ensured that project deliverables were completed within agreed cost, timescale and resource budgets, and were signed off. Ensured that the project followed formal stage gate progression and approvals, they were formally closed, appropriately & subsequently reviewed, and that lessons learned were recorded.Provided direction and support to project teams.Demonstrated effective communication skills to mediate disputes and uncover hidden objections or concerns that staff members may have been reluctant to share.Adapted to unexpected setbacks and had a game plan for when things go wrong.

Camden, Nj

• Works with business partner to elicit high level requirements and capture business needs• Clearly articulates and documents business requirements.• Assesses the risk of various solutions and prioritizes competing business demands• Coordinates project delivery by participating in design reviews and walk throughs to communicate solution designs and validate proposed solutions• Helps to managed ongoing relationships with business partner to drive satisfaction with IT.• Proactively resolves customer satisfaction issues• Able to deal with Enterprise wide projects• Reviews and suggests ways to improve the overall business processes.• Manage vendor relationships and monitor vendor performance against SLA's.• Develop strategic plans, standards, guidelines and policies for desktop environment based on growth, trends, available metrics, etc.• Provide guidance on desktop environment and make recommendations to improve the end user experience by architecting the solutions via automation as much as possible.• Broad IT experience in the following IT areas: Project Management, Vendor Management, Infrastructure and Maintenance and Support.• Train and mentor PC Technicians.• Evaluate business justifications for Commercial Off the Shelf (COTS) software.• Acts as a liaison between the end user community and the Infrastructure team during outages and maintenance windows.Provides training to end users in regards to new technologies.

Philadelphia, Pennsylvania

AramarkProject Manager POS InfrastructureProvided direction and leadership to POS infrastructure project team members to ensure multiple IT projects are delivered on-time, on-budget, and produce committed business results• Acted as an informal mentor to peers.• Planned, executed, and finalized projects according to strict deadlines and within budget.• Managed resources and coordinated the efforts of team members and other third-parties in order to deliver projects according to plan. • Defined project objectives and oversaw quality control throughout their life cycles.• Lead infrastructure upgrades and developed high level upgrade roadmap detailing time/resources/finances for analysis, procurement, and deployment phases of upgrading racks of servers, san arrays, backup drives, and network devices.• Developed detailed plans for the hardware transition including unit, system, and user acceptance testing.• Managed business continuity risk for the company during the transition.

1101 Market St. Philadelphia, Pa

Aramark Sr. Business Analyst• Focus on the end-user and business side of change to increase employee adoption and usage of the Windows 10 desktop globally.• Develop a strategy and plans to reduce the end-user resistance and increase the end-users proficiency with the changes that impact them. • Complete a change management assessment and prepare a risk mitigation plan • Create actionable deliverables for: develop planning the implementation of Windows 10 and risk mitigation • Develop an ongoing plan to minimize impact to the field and enable Service Desk to support environment • Collaborate with other specialists within IT, Support and Corporate Communications – Work with the Aramark team to successfully implement the windows 10 project

Philadelphia, Pennsylvania

Worked with all departments in maximizing the use and efficiency of their ERP System (and other Business Applications). This involved coordinating with senior management to ensure the respective plans supported corporate goals. • Provided overall project management and guidance, ensuring that initiatives remain on schedule and within acceptable and agreed on parameters. Prepared status reports, assured timeline compliance, assessed risk, and recommended alternative solutions to project issues.• Supported Project Sponsors and facilitated monthly steering committee meetings. Collaborated and supported the business directors/managers as their agents, and managed specific issues or functions as agreed.• Provided direction to the project team members and appropriate communication to project team leadership regarding all operations and details of the project.• Proactively monitored the progress of the team’s work against the project plan, and with the owners. Undertook actions to stay on track, suggested and implemented appropriate actions to reduce risk.• Monitored team resource requirements against plan dates; kept and updated resource plans and set the priorities of team members.• Actively managed the project issues list. Provided recommendations to mitigate risks and resolve issues. Managed issues to resolution. Identified risk issues, recommended mitigation strategies, and worked with business directors/managers to mitigate such risks.• Worked with business directors/managers to monitor team activities within the approved scope of the deliverable functionality. Managed documentation and approvals for the change control process related to scope changes, customizations, specialized reporting, and other technical deliverable products or services.• Reviewed team deliverables and monitored the quality of the project team work product.

Camden, Nj

Oversaw project planning and implementation, tactical and strategic planning, relationship management, requirements analysis, financial planning, application and technical design, development, testing, resource allocation and usage.• Ensured all technology needs were provided by effectively leading all initiatives related to sales force, including software, hardware, and office-move projects.• Enabled exceptional execution of projects by developing and implementing long-range technology plans for remote workforce and establishing strategic goals.• Supported business objectives by designing IT strategic plans.• Improved employee productivity and performance by creating and implementing systems.• Ensured special requirements of remote workforce were known and met by serving as Subject Matter Expert to IT leadership.• Met business objectives, on consistent basis, by improving processes.• Facilitated meeting of all service levels and that sales received proper IT support by effectively managing Remote Help Desk and Depot Vendor relationship.

Camden, Nj

Performed business analysis, relationship management, project management, managed all IT support provided to remote workforce, and managed all IT communication targeted to remote workforce.• Provided proper and improved employee performance and productivity by designing, developing and delivering system solutions and projects for the remote sales force.• Performed process management / quality assurance, identifying gaps in IT-related processes and procedures for sales company.• Guaranteed that proper IT support was provided by managing remote sales help desk and depot, sales technology coordinator, and resolver groups.• Improved user productivity by analyzing field sales call activity, developing solutions, and decreasing user call volume.• Provided training and support for trade promotion management system as well as managed post-project implementation.• Established an informed environment of all things IT related by communicating technically complex information in a concise and understandable fashion to non-technical personnel.• Ensured that special requirements were known and met by serving as liaison between sales, IT, and help desk.

Camden, Nj

Performed project management, relationship management, business analysis, problem management, communication and process management.• Led all sales account team project requests (h/w and s/w upgrades and new technologies).• Ensured that special requirements were known and met by serving as liaison between sales, IT, and helpdesk.• Resolved IT-related issues escalated by helpdesk for sales account teams.• Identified gaps in IT-related processes as related to sales, managing and resolving by working with appropriate parties.• Maintained clear understanding of technology landscape by providing status of projects / issues to sales account teams; escalating issues to IT and other appropriate business units.

Camden, Nj

Project management, training, systems development, support and maintenance.• Enhanced team capabilities to attain sales objectives by supplying specific required technology.• Identified and implemented automated solutions, improving business processes.• Maintained and coordinated troubleshooting efforts for LAN systems and team websites.• Provided employees with needed tools to perform jobs by administering purchase and configuration of all software and hardware.• Improved employee productivity and performance by assisting team staff in locating and understanding key information.• Supplied required access to systems by administering and coordinating requests with WHQ (User ID’s).• Communicated relevant activities to field sales teams and WHQ personnel, maintaining clear understanding of IT strategic goals.

Langhorne, Pa

Project management, account management, sme, personnel management, support and maintenance.• Ensured services were delivered better or as expected by managing all projects, services, support, requests, billing, and details of the Campbell Soup Account.• Guaranteed that services were provided by managing staffing, education, coaching, and tasks of 4 depot technicians and 4 help desk analysts.• Improved customer / vendor relationship, acting as SME for team of 12 business systems specialists that supported Campbell’s customer teams.• Ensured employee productivity as manager of 4 analysts, answering support phone calls for customers’ field sales force.• Established improved support capabilities by troubleshooting laptop configurations and integrating new software.• Supplied employees with necessary tools by assisting with laptop hardware and software upgrades.