Dan Murray

Dan Murray Email and Phone Number

Senior Director Services Transformation @ GE Vernova
Boston, MA, US
Dan Murray's Location
Greater Boston, United States
Dan Murray's Contact Details

Dan Murray personal email

n/a
About Dan Murray

A proven leader with both consulting and executive experience, and an exceptional record of transforming operational performance in the areas of customer service, operations, and supply chain. Highly skilled in driving operational excellence through process improvement & technology initiatives and guiding organizations through change, while improving organizational capability, establishing a high-performance work culture, and ensuring regulatory compliance. EXECUTIVE LEADERSHIP COMPETENCIES:- Operations Management- Customer Experience Management- Strategic Planning- Six Sigma Methodology- Business Process Assessment & Redesign- Process Improvement- Productivity and Efficiency Improvement- Data Analytics- Organizational Design- Performance Measurement- Program / Project Management and Execution- Work and Resource Planning- Cross Functional Team Leadership- Change Management- Negotiation / Stakeholder Relations- Budget Development / Management- Employee Development- Regulatory Affairs and Compliance

Dan Murray's Current Company Details
GE Vernova

Ge Vernova

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Senior Director Services Transformation
Boston, MA, US
Website:
myomnipod.com
Employees:
1724
Dan Murray Work Experience Details
  • Ge Vernova
    Senior Director Services Transformation
    Ge Vernova
    Boston, Ma, Us
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  • Insulet Corporation
    Senior Director - E2E Customer Experience Product Management
    Insulet Corporation Aug 2018 - Present
    Greater Boston Area
    Define and continually evolve Insulet’s global customer experience strategy and establish a customer centric discipline through innovative service design and enabling technology. Lead the execution of a detailed roadmap that supports Insulet’s key growth inflection points and will enable an enhanced global customer experience through automated and integrated workflows, digital first engagement, integrated demand generation strategies, and actionable analytics and insights.
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  • National Grid
    Vice President - Process Excellence
    National Grid 2016 - 2018
    Waltham, Ma
    Provided strategic guidance to cross functional leadership in setting the vision, strategy, and performance goals of their functional processes. Led the development and execution of a robust continuous process improvement portfolio and a sustainable, agile performance management framework that can proactively adjust to business changes and customer expectations. Recruited as owner of the full end-to-end process for natural gas complex construction delivery (planning, design & engineering, strategic sourcing of labor & material, execution, close-out).
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  • Philadelphia Gas Works
    Senior Vice President - Customer Affairs And Operations
    Philadelphia Gas Works 2006 - 2016
    Philadelphia, Pa
    Senior Vice President - Customer Affairs and Operations (2013 - 2016)Defined the strategy and led the execution of all Customer Affairs (customer service, billing & payment, collections, customer programs), Field Operations (planning, design & engineering, construction, maintenance, inspection, emergency response, dispatch, metering, field service) and Supply Chain (procurement, inventory, fleet) functions to improve customer satisfaction, ensure regulatory compliance, improve safety, and improve operational and financial performance while achieving all corporate driven strategic, operational, and financial objectives. Vice President - Customer Affairs (2010 - 2013)Defined the strategy and led the execution of all Customer Affairs functions including: customer service (multi-channel 24/7/365), billing & payment, collections, account management, customer programs (low income, energy conservation), training, and complaint / dispute management while maintaining compliance with all federal, state and local regulations.Director - Resource Management / Special Projects (2006 - 2010)Designed, implemented, and led a new Resource Management function responsible for all integrated work (construction, maintenance, inspections, emergency response, metering, field service) and resource planning. Identified and led the execution of continuous improvement projects across multiple functional disciplines in support of critical business strategies by deploying the Six Sigma DMAIC methodology and implementing data based decision making techniques, detailed process analyses, statistical tools, performance reports, and stakeholder reviews.
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  • Accenture
    Senior Manager
    Accenture 1997 - 2005
    Greater New York City Area
    Managed and executed small and large scale consulting engagements focused on business transformation, customer information system implementations, outsourcing, business process and IT assessment & improvement, and business process automation.
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Dan Murray Skills

Energy Natural Gas Process Improvement Project Management Program Management Change Management Contract Management Project Planning Operations Management Regulatory Affairs And Compliance Stakeholder Management Workforce Planning Revenue Recovery Utility Industry Customer Service Operating And Capital Budgets Business Process Imp Procurement Process Engineering Performance Management Business Process Improvement Strategic Planning Cross Functional Team Leadership Business Transformation Business Analysis Ms Project Contract Negotiation Supply Chain Analysis Leadership Six Sigma Strategic Sourcing Quality Assurance Strategy Visio Management Crm Vendor Management Management Consulting Team Leadership Business Process Consulting Business Strategy Operational Excellence Team Building Continuous Improvement

Dan Murray Education Details

Frequently Asked Questions about Dan Murray

What company does Dan Murray work for?

Dan Murray works for Ge Vernova

What is Dan Murray's role at the current company?

Dan Murray's current role is Senior Director Services Transformation.

What is Dan Murray's email address?

Dan Murray's email address is dm****@****pod.com

What is Dan Murray's direct phone number?

Dan Murray's direct phone number is +121568*****

What schools did Dan Murray attend?

Dan Murray attended Providence College.

What skills is Dan Murray known for?

Dan Murray has skills like Energy, Natural Gas, Process Improvement, Project Management, Program Management, Change Management, Contract Management, Project Planning, Operations Management, Regulatory Affairs And Compliance, Stakeholder Management, Workforce Planning.

Who are Dan Murray's colleagues?

Dan Murray's colleagues are Jenny Smith, Julius Baliekulo, Stephen Peake, Deborah Gordon, Victor Felix, Sergio Alejandro Sánchez Roldán, Al Dejadon.

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