- Complete bi-weekly payroll process for entire 300+ employee workforce, including those on FMLA and Leaves of Absence. Process requires major attention to detail and utilizes numerous HRIS platforms including; Novatime, Ultipro ESS, Business Intelligence and ACH banking sites.- New systems and processes for Payroll Administration were developed and implemented during first year of employment.- Administer benefits through carrier portals for entire eligible workforce including Medical, Dental, Vision, Telemedicine and Life Insurance.- Communicate directly with employees for obtaining new enrollment benefits, providing education and insight for all individuals and families.- Monitor ongoing auditing of medical benefits to ensure on-time enrollment and consistent payment to carriers.- Began employee Mental Health Resource Group for the benefit of employee well being during their time employed with Credit Union One.

- Completed Family Medical Leave Act, Long Term Disability and Short Term Disability attendance auditing for nationwide Blue Cross & Blue Shield employees in accordance with federal regulations.- Corresponded directly with Team Leaders to ensure proper completion and return of cited audits, while fielding specific questions pertaining to provided changes to employees affected by the cited changes.- Gained and exercised in-depth knowledge of the Short Term Disability and FMLA process as it related to BCBS employees to properly educate employees and team leaders for intended corrections.- Responsible for ongoing nationwide personnel file management for active, retired and terminated staff, including responding to employee personnel file requests from BCBS team and former employees.- Led a 2 month long office site transition by coordinating large teams of movers and construction personnel.

- Provided in-depth education and guidance to employees concerning their Medical, Retirement, Life Insurance, FMLA, Long Term Disability and Tuition benefits obtained during employment.- Completed daily data entry for submitted benefit documentation, ensuring accuracy and timely submission; corresponded with 3rd Party administrators to ensure submission and activation.- Corresponded with the Payroll team concerning employee deductions for benefit enrollment and changes.- Rendered documented and transmission requests for employees and 3rd parties, including Employment Verifications, Friend of the Court Support Orders, Leave of Absence (FMLA and otherwise), ACA reporting, Name/Address Changes and Jury Duty Records.- Provided screening and recruiting for prospective employees based on their knowledge, education and skills, while assisting hiring managers and talent management coordinators with hiring decisions.- Generated daily and monthly reports for the purpose of tracking productivity as well as auditing the HR Service Center benefit submissions to ensure ongoing compliance of legal standards.- Maintained consistent phone and email correspondence, responding to employee needs in a timely manner.

-Met in person with Adults seeking outpatient mental health treatment to assess their level of Case Management, Therapeutic and Psychiatric need; Assigned and scheduled practitioners as needed- Facilitated completion of all initial treatment plans, initial medical documentation, housing and employment referrals, and scheduled updates with appropriate staff as needed- Worked directly with Psychiatrists and Therapists to coordinate the necessary level of care for patients- Corresponding as needed with legal entities such as Parole/Probation Officers, Child Protective services and Wayne County Court System- Completed discharge paperwork and continuation of care plans, when necessary

- Utilized system interface software and processed medical information for active clients.- Updated client medical charts and records to ensure consistency between appointments.- Maintained proper clerical and administrative functions throughout the office, responding quickly to the needs of various staff members and consumers.- Acted as Medical Office Assistant, taking patients’ vitals prior to medical appointments and recording data on system interface.

- Assisted clients with completing online applications and general troubleshooting of the user website.- Submitted client payments for mortgage loans using detailed processing skills and practices.- Answered in-depth questions concerning taxes and home owners insurance related to client’s account.- Consistently obtained high call review scores and maintained high call volume daily.