Daniel Christensen Email & Phone Number

United States

Clovis, California, United States

• Served as a consultant on projects involving processes and software geared towards SaaS companies; public and entrepreneurial.• Advised on system integrations for Customer Master, Billing and Customer Relations for software’s such as: Salesforce.com (SFDC), Tableau, Oracle NetSuite, Power BI, Jira/Zendesk ticketing and Zuora.• Assisted on development of standard operating procedures geared towards and general understanding of subscription-based clientele versus tangible goods.

Santa Barbara, California, United States

• Technical support and troubleshooting for users, computers, printers and network.• System and Network administration.• Implementing backups and images.• Created System Sitemap in MS Visio detailing all computers, printers and network equipment.

Santa Barbara, California Area

• Managed Account portfolio for UGG brand.• Prepared various weekly and monthly Ad-Hoc reports from Oracle and Salesforce.• Interfaced on a daily basis with UGG Key Account Business Team to improve efficiency, move inventory and troubleshoot major retail accounts (i.e. Nordstrom, Amazon, etc.).• Liaised with various departments such as IT, Oracle Business Team, Accounts Receivable and Credit.• Provided solutions for process improvement.• Created training manuals and user documentation.•Trained and mentored new hires.

Santa Barbara, California Area

• Prepared complex Ad-Hoc reports manipulating mass data from Oracle into workable spreadsheets using pivots, formulas, macros, filters, etc. • Data used to identify inefficiencies in the ERP (Oracle).• Brainstormed with Oracle Business Teams to report and resolve bugs.• Created adjustments executed in Oracle to reflect corrections and actions as needed.• Created training manuals and user documentation.

Santa Barbara, California Area

• Trouble-shooting, service and support for my clients in Goleta, Santa Barbara and Montecito.

Santa Barbara, California Area

• Provided desktop and server support and services for the Santa Barbara office.• Account administration and creation in Active Directory for users Calix offices, globally.• Coordinated and provided support as needed in conjunction with the IT team.• Answered helpdesk phone calls as part of the phone queue.• Process and respond to helpdesk tickets.• Build, service, maintain and upgrade laptops, desktops, and servers.• Troubleshooting and support for network, Wi-Fi and IP phone systems.