Daniel Pounder Email & Phone Number

Greater Seattle Area

Utilizing the gig economy for school, I've been an independent contractor for Amazon Flex, which includes delivering Amazon packages to homes and businesses using my personal vehicle.

Kent, Washington

Bothell, Washington

Seattle, Washington

-Managed team of 18 associates supporting two business units in both the USA and Costa Rica. -Built out a new support organization for top brands on the Amazon platform including establishing processes and policies as well as identifying and acquiring necessary tools for new team. -Leveraged support ticket data to identify and remedy gaps in seller registration process. -Analyzed customer satisfaction data to identify and address changes needed in support program. -Achieved a seller satisfaction score of at least 90%, while increasing case volume as the new program expanded dramatically and under significant visibility. -Mentored and coached team of new associates including yearly reviews, one on one coaching sessions, interviewing/hiring new associates and guiding career advancement.

Seattle, Wa

-Managed third party seller escalations from CEO and other executives. -Inspected affected accounts to identify root cause of escalation and determine if seller accounts should be reinstated, suspended or blocked. -Coordinated process improvements derived from these escalations ensuring that the appropriate business team addressed any root cause issues.

Seattle, Wa

-Worked directly with affected sellers in support cases escalated from senior executives to identify root cause of seller issue and advocate for seller in internal teams. -Based on resolution of case, would develop one-page summaries that was presented to senior executives responsible for the escalation. -Trained ESR team onsite in Germany on US team processes and best practices.

Seattle, Wa

-Managed queue of seller support cases to address and remedy seller issues where appropriate. -Communicated findings to sellers in a friendly and professional manner regardless of a positive or negative outcome. -Worked cross functionally with teams across Amazon including Legal, Finance, Product Quality, Seller Performance, Category Managers and other essential business teams to advocate for escalated seller concerns.

Seattle, Wa

-High performing seller support associate, responsible for managing and addressing case queue. -Led a 6-week training class for newly hired associates. -Selected to train a team of support associates in business practices onsite in Manila, Philippines.

Seattle

Seattle, Wa

Seattle, Wa

-Front-line producer on the station's top-rated programs, focused on the 18-34 demo-Morning traffic reporter-Directly responsible for KNDD's New Media and Social Media efforts, including Facebook, twitter and Blogs.-Utility host, filling in on important day-parts including weekday and weekend mornings and afternoons

Auburn, Washington

Bachelor Of Arts - Ba, Film/Cinema/Video Studies, 4.0

Graduated Summa Cum Laude Dean’s List Multiple Times

Broadcast Journalism

Activities and Societies: KGRG 89.9 FM, Assistant Program Director: KGRG-1 1330 AM

Diploma