• Manage plant supply planning and logistics for the sale of frozen foods from Mexico to the USA and Canada. • Conduct market analysis and validate potential suppliers to better accommodate client’s growing needs. • Successfully acquired new sales.• Facilitated the organization of customs brokerage materials for over 500 freight trucks in order to ensure compliance with FDA regulations.• Processed and followed up with claims from customers to the plant in Mexico.

• Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates.• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. • Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system.• Process requests for credit, re-bill, and returns as needed. • Work with Supply Chain to support on-time delivery and other company KPI's. • Meet or exceed established order accuracy and turn around time standards. • Manage short supply situations, back-orders, and manual allocations as required. • Input and manage orders for exception products requiring special handling. • Compose accurate, prompt and appropriate replies to all customer contacts. • Enter all contact information into appropriate database(s) in compliance with Company and regulatory policies. • Ensure that all potentially serious incidents are raised to the appropriate levels of Management. • Support promotional sales campaigns and product launches. • Resolve product and service complaints to the satisfaction of the customer within established company guidelines. • Handle all complaints according to FDA regulations governing medical devices. • Participate in other projects as required. • Participate in and contribute to team meetings. • Provide support to other team members as needed. • Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates.• Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching, and feedback sessions.

• Assisted the employees of the Department of Education with computer issues alongside the IT department.• Facilitated the work of one our enterprise level partners (ie. KB Homes) by performing customer support.• Trained new hires for both government and enterprise level customers• Used escalation processes including prompt and consistent follow up on all unresolved issues.

• Collected information for companies based in San Antonio with foreign business relations in China and Mexico.• Conducted market analysis and mapped market trends in preparation for the Shanghai World Expo.

• Supervised a working computer lab, maintained and prepared classrooms for teaching. • Solely responsible for Bloomberg assistance, filing and organizing paperwork in the Business computer center.• Assisted with I.T. support issues that arise.