Daniel Rivera Email & Phone Number

Brownsville, TX, US

Brownsville, Texas, United States

Brownsville, Texas Area

• Manage plant supply planning and logistics for the sale of frozen foods from Mexico to the USA and Canada.
• Conduct market analysis and validate potential suppliers to better accommodate client’s growing needs.
• Successfully acquired new sales.
• Facilitated the organization of customs brokerage materials for over 500 freight trucks in order to ensure compliance with FDA regulations.
• Processed and followed up with claims from customers to the plant in Mexico.

• Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates.
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction.
• Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system.
• Process requests for credit, re-bill, and returns as needed.
• Work with Supply Chain to support on-time delivery and other company KPI's.
• Meet or exceed established order accuracy and turn around time standards.

• Assisted the employees of the Department of Education with computer issues alongside the IT department.
• Facilitated the work of one our enterprise level partners (ie. KB Homes) by performing customer support.
• Trained new hires for both government and enterprise level customers
• Used escalation processes including prompt and consistent follow up on all unresolved issues.

San Antonio, Texas Area

• Collected information for companies based in San Antonio with foreign business relations in China and Mexico.
• Conducted market analysis and mapped market trends in preparation for the Shanghai World Expo.

San Antonio, Texas Area

• Supervised a working computer lab, maintained and prepared classrooms for teaching.
• Solely responsible for Bloomberg assistance, filing and organizing paperwork in the Business computer center.
• Assisted with I.T. support issues that arise.