Daniel Millner Email & Phone Number

Tecumseh, Mi, Us

- Provided level 2 - level 4 support on various computer systems and 3rd party software.- Assisted the training department with creating a cybersecurity program.- Reduced our phish-prone percentage from 55% of the company down to 0.0033% of the company.- Ran phishing campaigns to improve Impacts cybersecurity posture company wide.- Created compliance reports for senior leadership and state authorities as required.- Maintained and deployed computer hardware to end users.- Created and maintained company policies and standards for compliance.- Setup and maintained firewalls, asset management systems, VPN, M2A/MFA, VOIP, active directory, corporate networks, windows systems, iPads, Splunk, O365, and SmartVault.- Created applications for HR and Training with Power Automate as required.- Experience using Linux, Windows, Android, and iOS.- Experience with VM servers- Experience identifying, investigating & solving problems without supervision- Motivated and self-starter

Ann Arbor

- Provided technical support for proprietary software and hardware.- Used Jira and Confluence to keep track of changes and updates to proprietary programs.- Provides daily testing of proprietary components to determine the best course of action.- Read trouble codes from various vehicles and provided an in-depth report to the primary requester.- Provided level two software support as needed by updating OEM software and modifying system files in the Registry. - Created and supported the Drive and RAP endpoint images.- Provided change control and regression testing while documenting all changes made to the images.- Setup a Clonezilla network PXE imaging network for streamlining the imaging process.- Made changes to Group Policies and Registry to allow better security on all images.- Helped set up the RAPCRASH/DriveSafe program with minimal documentation while helping to create policies and procedures.- Ran initial network vulnerability and PII scan on the production network to see where our weaknesses were.- Ability to communicate effectively with all employees globally.

Southfield

- Provided phone and email support for proprietary software and Microsoft Office.- Troubleshooted issues that ranged from simple to complicated.- Used the Service Desk ticketing system daily to complete tickets and tasks.- Worked with a wide variety of people to complete daily tasks.- Communicated information in both written and verbal methods in a professional and timely manner.- Helped with special projects and volunteered to work on weekends and holidays to accommodate other team members.- Troubleshooted computer hardware and replaced faulty parts as needed.- Understanding of Active Directory and group permissions.- Able to communicate with other teams to gain further information on tickets as needed.- Worked on call as needed 24/7

Southgate

- Professionally trained to detect issues with wireless routers, modems, and digital breakup.- Taught to follow the Platinum rule, treat others as they wish to be treated.- Proficient in testing COAX, CAT-3, CAT-5/6, and silver satin.- Experience working at heights with minimal safety apparatus.

Southgate

- Facilitated all requests for AV equipment by determining applicable hardware while following the KISS method. - Provided direct customer service on a daily basis while maintaining a proactive mindset.- Performed setup and teardowns for various video shoots and audio visual events.- Communicated daily with strong written, interpersonal, and oral communication skills.- Set up VoIP conference phones as required.- Knowledge of applicable data privacy practices and laws required(HIPAA).- Has hands-on software and hardware troubleshooting experience and proven analytical and problem-solving abilities.- Set up and troubleshooted network attached printers as needed.- Moderated WebeX events at remote locations as required.- Made and ran CAT-5 cables to polycom systems for permanent and temporary events.

- Essential part in the transition from Microsoft to Apple computers for the work section and assisted in all stages in the process from ordering to initial setup of 13 computer systems and a 50TB network attached storage device to streamline efficiency and compatibility throughout the section- Properly provided maintenance to our Windows 2008 server and administered read and write properties to the required personnel. - Provided exemplary customer service while completing production projects by addressing customer needs, clarifying equipment capabilities, and technical aspects of desired results. - Consistently the linchpin for all technical aspects in regards to software and hardware issues and errors.- Provided expert level customer service while planning coworkers custom computer needs and gave proper direction in regards to the hardware requirements depending on their desires.- Correctly identified outdated and inoperative AV equipment and computer hardware as required; over $150,000 in replacement items were correctly requisitioned and accounted for. -Extensive knowledge of local area network administration, good understanding of networks and strong security mindset.

Bachelors In Cyber Defense, Computer And Information Systems Security/Information Assurance

The Cyber Defense Bachelor Degree program at Baker develops knowledge and skills in information technology and security.

Certificate, Cinematography And Film/Video Production, A

This course goes over the advanced techniques of story telling and introduction to post production work horses like Adobe After Effects.

Basic Videography Course, Cinematography And Film/Video Production, A

This course provides the knowledge and skills needed to perform the duties required for visual information production assignments.

Education record