✸ Support for grant operations and partnership with strategic giving portfolios (Corporate Community & Climate Resilience, Foundation Education & Workforce Development, Decentralized Business Unit giving, India Corporate Social Responsibility, Accelerator Programs)✸ Manage day-to-day grant operations including vetting, data entry, grant agreements, payments, and Coupa processing and improvements✸ Manage quarterly Business Unit giving review, data upload, and updates for leadership

✸ Help in directing the nonprofit organization “Prescription for Change Foundation” by ensuring active participation in various social and volunteer activities in support of impacted communities✸ Participate in providing grants with various nonprofit organizations to curate activities for underserved youth as well as to encourage employees in conducting volunteer activities✸ Assist in managing and maintaining relationships with external partners✸ Function as an administrative point person, responsible for facilitating calendar and support team/committee meeting along with preparing materials for diverse meetings, such as Board of Director meetings and Lunch & Learn set-up✸ Render outstanding operational and financial assistance, such as preparation of state registration filings, annual audit process support, purchase order (PO) process/payment management on Coupa and bill.com, and quarterly Donor Advised Fund (DAF)/grant payments coordination✸ Offer help in handling logistics operations, such as travel arrangement, vendors/payments management, as wells as employee engagement opportunities coordination✸ Contribute with the execution of daily operations, which include checking of e-mail inbox, supporting meetings, maintaining records, and establishing general communication✸ Collaborate with the technical and reporting teams in providing direct support to fundraising and service campaigns✸ Extensively use Salesforce Nonprofit Success Pack, Pardot, and Classy database in supporting end-to-end donor services

✸ Partnered with executives, managers, and other employees in conducting systematic research and development in utilizing the Coupa SaaS spend management tool✸ Aided in carrying out administrative support for the research and development in processing the submission and approval of requisitions, purchase orders, and invoices✸ Functioned as help desk support, in charge of dealing with any questions and concerns from employees using Coupa software

✸ Assisted the project manager in conducting analytical planning, implementation, and testing of various projects while coordinating key project milestones, activities, and schedules✸ Helped in establishing and expanding the companywide SaaS procure to pay system✸ Provided effective solutions to all inquiries of external and internal users by efficiently overseeing customer support emails✸ Developed and led training for external customers and internal employees for utilization of several SaaS systems, such as Coupa, SAP Concur, and D&B Supplier Risk Manager✸ Guaranteed the precision and consistency of updates with regard to company policies and procedures ✸ Organized and directed meetings for the analysis and discussion of procedures, work progress, and changes in scheduling

✸ Rendered outstanding service to all customers through the Xerox/Conduent Vector Customer Service System✸ Tracked and ensured quick response to all client inquiries through contract key performance indicators (KPI) that encompassed proper completion and thorough review of correspondence of customer service representatives (CSRs) work toward obtaining of quality assurance✸ Managed and resolved over 100 customer requests on a daily basis, which included new sign up, information retrieval, relative product information presentation, and services cancellation ✸ Coordinated the creation of new standard operating processes with the upper management, including drafting the tracking and status reports using Excel, as well as overseeing and delegating tasks to the members of the team✸ Consistently achieved the daily key KPI by directly collaborating with the team members

✸ Answered client inquiries and forwarded information by receiving & distributing communications, collecting & mailing correspondence.✸ Operated and maintained office equipment, such as fax machines, copiers, and phone systems.✸ Troubleshoot and arranged for equipment repairs.✸ Operated new office technologies as they were developed and implemented.✸ Sought opportunities to improve services and cost-effective ways of working.✸ Minor Utilized of CAD, Microsoft Excel, and Microsoft Word.