- Team lead for between 4 and 6 Scrum Masters, acting as technical SME for the Scrum Master team in the Health organization.- Paired with new Product Owners to mentor them into their roles leveraging my experience as a Product Owner in a previous role to guide them into their space.- Helped maintain a strong, consistent development pipeline with all teams routinely surpassing our Flow Efficiency (85%) and Speed (14 days per story) benchmarks for all teams.- Managed the 2022 Voluntary Product Accessibility Template (VPAT) testing of the Fidelity Health website, which included the collection and consolidation of test scenarios and constant collaboration with our 3rd party testing vendor.- Led multiple teams through the development of the Expense Management infrastructure within Fidelity Health, building out new capabilities around Linking to a Bank Account, Paying from that Bank Account, Splitting Payments across multiple Bank Accounts, and Paying multiple Health Claims at once.- Helped oversee the rollout of cloud based applications in the Fidelity Health suite based upon previous experience in the Retail side in a previous role.- Assisted with the standardization of the first GraphQL application rollouts within Fidelity, which allowed for the implementation of singular databases and application functions that would be used across the business rather than having each development group create their own.- Collaborate in the development and refinement of the Fidelity Health App, implementing features, debugging issues, and optimizing performance for both the website and iOS platforms.- Write User Stories, primarily using the SMART method (Specific, Measurable, Achievable, Relevant, and Time-Bound) to ensure clarity and consistency across the board.- Determine a clear Acceptance Criteria for each story to allow the development team to know when they can stop. This would specifically be reviewed during our Refinement sessions, and make changes when necessary.

- Chartered with identifying a key business need of automating the collection of monthly metrics and spearheaded the development and rollout of a fully automated process that pulled data from Service Now and fed it into a newly created database and ran user determined algorithms to automatically generate KPI metrics that are immediately viewable to the end user through a series of reports within Power BI that we maintained.- Led the project across 3 teams to initiate the data pull from Service Now that included weekly meetings with the owner of the Service Now platform to ensure we were all aligned in our timelines and progress.- Prioritized work items as they came in to ensure the team was always working on the most high pressing needs, and determined the course of action when priorities needed to shift.- Created and maintained the Kanban board under which user stories for the specific development teams in each sprint cycle were tracked.- Facilitated the Story Point Estimation of Development Stories and ensured they were picked up and completed on time.- Identified and Refined the Business Requirements and Developed a clear Acceptance Criteria for any work items that came to the team.- Developed an internal virtual space where multiple teams could real-time collaborate during Agile Ceremonies, primarily ‘big room’ Program Increment Planning, in a fully virtual space during the COVID lockdown.- Refine and prioritize the product backlog, ensuring that the most valuable digital features for the Fidelity Health App were delivered.- Led the development and refinement of ITSM metrics, implementing features, debugging issues, and optimizing performance for both SNOW and Excel reports.- Wrote User Stories, primarily using the SMART method (Specific, Measurable, Achievable, Relevant, and Time-Bound) to ensure clarity and consistency across the board.

- Identified an opportunity to automate the administrative aspects of the development pipeline, took it to our senior leaders and received a charter to spin up a team to create an application that could do it.- Developed a working prototype of a website that would plug into the back end of Service Now that would allow an end user to create and track a Change Management ticket through the entire production pipeline, which included gathering business approvals as well as checking for scheduling conflicts, eliminating the need for a dedicated Change Management Operations Team.- Team leader for the space who was consulted by both internal and external management whenever our team’s input was needed.- Assisted in the primary rollout of cloud based applications within Fidelity, and helped standardize their development and installation processes.- Collaborated closely with our Scrum Master business partners to help remove blockers and difficulties with the Operational Pipeline inherent when working across Business Units.- Maintained legacy applications that had become ‘nomadic’ with no development teams assigned to support them.- Supported and Maintained the Request Queue to Prioritize and Schedule Installations and Change Work based on Business Requirements.- Standardized the Retail Production Pipeline of Fidelity to streamlining the production release of any application to one of 7 Install Types, giving better transparency and clarity to the development teams about the overall process.- Overhauled the Install Plan Creation Templates to reduce manual inputs by 70%.- Oversaw the Creation of >1,300 Service Now Change Tickets since December, 2016- Personally responsible for ~50% of the Install Planning in the PI space over this same period of time.Handled 25% of the Daily Planning of Install Plan Creation.

Managed the daily activity on multiple global corporate loans while internally working to make our systems more efficient through project and report enhancements.- Fixed thousands of broken data points within the Loan IQ system which saved the company millions in lost profits and government fines.- Became the point person in query creation after developing multiple queries that saved approximately 1-2 man hours per day in compiling data.- Established and trained colleagues on a Standard Operating Procedure for 15 Queries within the Loan IQ system that I developed.- Developed and handled an automated report to eliminate redundant reporting that saved the group around $3.2k per year in salaried man hours.- Tested new versions of the Loan IQ system in order to discover errors in the system that would have crippled business had they not been fixed before implementation.- Used BASE and LIBOR rates to set daily price of Corporate Loans.

401k representative with Fidelity Call Center; handled client 401k plans; assisted clients who wished to alter their plans