Daniel Valenzuela Email & Phone Number

Greater Atlanta Area

I work as part of the DevOps team managing our website, hdsupplysolutions.com

Marietta, Ga

Bilingual Customer Service Representative for a large supply company in Facilities Maintenance• Process new orders; upsell, cross sell, and explain featured items• Returns/Order Issues• Delivery status of orders

Atlanta, Georgia

(Company closed)Zhunrize was a Multilevel Marketing e-commerce company where there were E-commerce Business Owners that could purchase a website and receive commissions from sales on their website. Tier III Support Agent: Tier I and II handle our main call flow as well as support chat and we resolved escalated issues. Experience with the following:DESK; When Tier I or II cannot resolve a case they create a Desk ticket where we resolve the issue for the customer. Desk also creates tickets whenever customers sent questions to support@emailPRODUCT; My main focus was on Product Tickets, used our website and vendors’ Cancellations, Returns, DamagedBRAINTREE; Credit Card gateway to review any card transactions, void payments, give Credit Card refunds, inform IT if we see irregularities

Kennesaw, Georgia

nCourt Assignment: A payment processing center for court systems in the U.S. that currently services over 2000 courts. The duties are trying to convert calls into payments to increase the company revenue, providing fine amounts, calling courts to get missing information or making manual payment, and providing assistance on questions they make have on payments that have been made through the company.

Guadalajara Area, Mexico

RELIANT: Reliant is a Retail Electric Provider in Texas; job duties in our department:Collections; payment inquiries, billing inquiries, disconnection notices inquiries, extensions, payment arrangementsSales; contract renewals/retention and various warranties Status InquiriesMove In Holds, Move out, Transfer of Service

Mableton, Georgia

I greeted each customer and processed the payment transaction. Part of being a cashier was increasing sales. I helped vacuum the vehicle and I supervised safety procedures were being followed when cars entered the wash. I also helped wiping down car when needed and assisted with training and questions new employees had.

B.A. In Applied Computer Science, Senior

3.8 GPA

Education record