Daniel Chase Email & Phone Number

Phoenix, Arizona, United States

Remote

•Maintain a positive, empathetic, and professional attitude toward customers and colleagues•Acknowledge and resolve customer concerns and complaints, saving 60-80% of cliental that call in•Log call details of customer interactions, transactions, comments, and complaints•Communicate with customers through various channels (voice, email, and text) •Answer and respond to customer questions and complaints, facilitate a resolution for the customer, and escalate calls as needed•Ensure customer satisfaction and provide professional customer support •Proficiently used existing computer skills to learn new software•Manage customer relations and concerns with empathy to upkeep company reputation