Daniel Wolf Email & Phone Number

Johnston, Ri, Us

Lincoln, Rhode Island, United States

Quincy, Massachusetts, United States

Reported directly to VoIP team manager to respond professionally and accurately to business critical escalations from internal teams.Completed over 1000 high priority escalations ranging from port requests to router configurations.Implemented and managed assigning databases for the porting team, leading to more efficient assignment of work and decreased time to assign work.Worked with the telephony development team to help test newly implemented features and provide insight to less technical teammates.Worked with external escalation contacts to ensure that customers were always getting top quality service.

Quincy, Massachusetts, United States

Managed up to 150 concurrent orders for VoIP lines ranging from porting to ordering.Continuously coordinated communication and scheduling between four departments simultaneously.

Quincy, Ma

Professionally and accurately handled customer requests including technical and non-technical inquiries regarding internet servicesCollaborated with ILECs such as ATT, Verizon, Comcast and Spectrum to isolate and resolve issues on outside lines.Managed a team of 7-8 representatives in multiple capacities including training and assigning work.Worked with management to implement procedures improving department processes.

Greater New York City Area

Assisted in overseeing the development of “The One” during the construction process; a luxury high-rise residential building.Researched and performed comparative studies on upcoming building developments in Jersey City.Assisted in opening the building for occupancy and ensured protocol was followed during move-ins.Performed periodic building and apartment inspections.Helped structure the filing system used for tenant information.