Business Process Innovation Analyst
Sioux Falls, South Dakota Area
As an analyst for the past 4 years, I have created and updated process for the Service departments. Created webpages. Researched questions. Worked closely with several areas throughout the company. Project management. Completed cost benefit analysis and return on investment analysis.Reviewed all processes looking for opportunities for savings.As a supervisor for 8 years prior to that, I managed and coached a team of approximately 15 representatives. Reviewed statistics to further the CSR’s career. Completed one on ones, team meetings, and annual reviews. Responded to supervisor calls and customer service calls. Interviewed representatives. Create PowerPoint presentations. Managed team schedules for meetings. Processed timecards.