Manage day to day office tasks. All ordering, pricing, billing, and follow though associated with products for clients and stock. Manage our warehouse and employees where freight is worked. Scheduling for freight companies and deliveries. Interviews for new employees. Complete reviews and do coaching for existing staff.

Worked with auto loans where the vehicle was totaled out.

As an analyst for the past 4 years, I have created and updated process for the Service departments. Created webpages. Researched questions. Worked closely with several areas throughout the company. Project management. Completed cost benefit analysis and return on investment analysis.Reviewed all processes looking for opportunities for savings.As a supervisor for 8 years prior to that, I managed and coached a team of approximately 15 representatives. Reviewed statistics to further the CSR’s career. Completed one on ones, team meetings, and annual reviews. Responded to supervisor calls and customer service calls. Interviewed representatives. Create PowerPoint presentations. Managed team schedules for meetings. Processed timecards.

Took inbound customer service calls regarding credit cards. Sold products. Collected on past due accounts.