Danilo Russo Email & Phone Number

Barcelona, Ct, Es

Barcelona, Ct, Es

Barcelona, Cataluña, Spanien

Barcelona, Cataluña, España

- Handling the DACH market requests and communication.- Writing and distributing communication material to VIP customers, government authorities and private legal practitioners.- Coordinate relationships with government and regulatory authorities in relation to our VIP customers.- Data protection consumer rights cases management in coordination with the DPO.-Manage VIP and sensitive customer complaints addressed directly to CSM members.

Barcelona, Cataluña, Spanien

- Supervise and lead groups of new and unexperienced agents and preparing them to reach the SLA’s.- Responsible for increasing the company’s productivity by teaching new skills and knowledge to new Agents. - Developing skills and helping Agents reach their full potential. - Evaluate outcomes of training sessions and maintain records of trainee’s progress and achievements. - Optimize current and future goals and objectives and deliver quality products and services that meet consumers requirements and needs. - System Used: Zendesk, Magento, Argos, Jira, Confluence

Barcelona, Cataluña, Spanien

- Collaboration with Dyson UK in the development of a new Salesforce training system which required Salesforce instance proficiency.- Full construction of the training program from process notes to team development while keeping training material relevant and up to date. - In-person and virtual training for existing agents with refresh sessions. - System testing.- System Used: Salesforce, Engage, Genesys, Jira, Confluence.

Barcelona, Catalonia, Spain

- Coaching agents to improve performance across all targets to ensure any experience. - Develop team through effective coaching sessions, advice and motivational techniques to help the Call Center to rise performance in the market. - Listen to calls/review emails interactions to identify opportunities. - Empowering team members with skills to improve their confidence, product knowledge, and communication skills - System Used: Salesforce, Engage, Genesys, Aspect

Barcelona, Catalonia, Spain

- Provide Customer care and technical support by phone and by email.- Contact potential new customers (companies and private ).-Troubleshoot and handle the most complicated and sensitive of customer inquiries

- Design traditional and contemporary hairstylesfor men and women.- Maintain and update clients information records, increase of clients portfolio.- Up-selling salon products and services.- Focused on sales objectives: reaching and exceeding monthly sales targets.- Control and management of Agenda: organisation and scheduling of appointments andhandling of clients both face to face and by phone.

Barcelona Und Umgebung, Spanien

- In charge of the area “Hairdressing and Barbering to apprentices”.- Development and implementation of a teaching program: seminars for professionalhairdressers and students; lessons in situ, evaluation.-Control and evaluation of the program: processes, learning method,feedbackfromstudents.- Develop new hair styling techniquesusing creativity and knowledge of trend.

Ötisheim, Baden-Württemberg, Deutschland

- Supervise staff work performance - Supervise of the store and coordinate employee schedules.-Complete manual and computerised scheduling, book keeping, and inventory managementprocedures.- Oversee the smooth and efficient running of the aspects of the office.

Stuttgart Vaihingen, Baden-Württemberg, Deutschland

Bretten, Baden-Württemberg, Deutschland

Mühlacker, Baden-Württemberg, Deutschland