Danilo Santos Email & Phone Number

Dublin, County Dublin, Ireland

✔️Provide integral assistance for a social media contracted partner, analysing reported content, executing impeccable self-management and analytical skills with strong attention to details, using data in conjunction with the terms of use of the platform.✔️Leverage a host of knowledge to support and scope scalable solutions to improve the customer experience, anti abuse, decrease negative engagement on the platform, and provide a safe online environment for community users.✔️Collaborate cross functionally with multi-disciplinary teams to expedite the customer experience and resolve challenging issues. ✔️Demonstrate an in-depth comprehension of the standard policy and procedures, to facilitate an elevated customer solution support and user experience. ✔️Utilized analytical skills to recognize trends, escalate issues, and develop process improvements, enhancing operational efficiency.✔️Consistently implement solutions and recognise trends and patterns, escalating the issues and possible changes to the client team.✔️Demonstrate professional ease in managing traumatic and offensive content. Managed exposure to sensitive, graphic violence, and controversial content, maintaining professional resilience and contributing to the Trust & Safety team’s mission.✔️Risk Identification Project: Conducted fraud investigations by monitoring social media groups for risky content, identifying potential fraud, and escalating issues for further action.

Dublin, Ireland

✔️Demonstrated abilities in the deliverance of the highest level of customer service; served large volumes of customers on a daily basis, thrived in a fast-paced and challenging environment.✔️Demonstrated strong cash handling abilities; arranged bills and processed payments.✔️Maintained the HACCP standards and records; trained junior members of the team on such processes and procedures. ✔️Leveraged strong business development skills through effective sales techniques and in-depth product knowledge; predicted customer needs and responded accordingly. ✔️Displayed a sense of ease in the face of challenging situations; empathised with customers and secured satisfactory outcomes to retain business, whilst not compromising on company finances.

Santos, São Paulo, Brazil

✔️Conducted the routines of Retail Manager Trainee for one of the largest Brazilian department stores.✔️Demonstrated exceptional skills and a natural flair for leadership and management; leading teams through a proactive and hands on approach. ✔️Conducted engaging staff training initiatives; ensured thorough knowledge of processes and products and mentored new recruits through the induction period. ✔️Provided exceptional customer service to patrons; demonstrating in-depth knowledge of products liaising with patrons and customers in a friendly and efficient manner.✔️Demonstrated strengths in conflict resolution; resolving challenges in both client and colleague scenarios. ✔️Implemented strong business development strategies through the promotion of special sales and merchandise.✔️Demonstrated exceptional client centric abilities; consistently strived to exceed service expectations. ✔️Stayed abreast of company and industry trends and updates; provided accurate information (e.g. product features, pricing and after-sales services)✔️Oversaw all routines pertaining to e-commerce initiatives and exercises.

Santos, São Paulo, Brazil

✔️Played an integral role in the security department of the city hall; acted as a member of the central base of the government municipal guard, ensuring customer service for the general public and also conducting routines pertaining to HR.✔️Processed a range of administrative routines including the recording of observations, information, occurrences, and surveillance activities; interviewed witnesses and obtained signatures.✔️Leveraged efficient problem-solving abilities; reviewing challenging situations and offering satisfactory solutions. ✔️Provided guidance on the inappropriate use of public equipment and monitoring of city surveillance cameras.

Santos, São Paulo, Brazil

✔️Managed a host of general administrative tasks pertaining to the communications efforts of the company.✔️Coordinated requirements for press engagements and sponsored events. ✔️Liaised with the press and assisted Journalists ad hoc requirements; consistently demonstrating innate communication and cross functional skills. ✔️Assisted in the creation of a schedule for sponsored events and represented the company at designated venues.

Msc Digital Marketing Strategy, Business

Modules: Science Technology & Markets, Digital Design & UX, Digital Marketing Implementation, Emerging Trends in Digital Technologies.

Bachelor Of Advertising And Marketing, Marketing And Advertising

BSc Dissertation: The Athlete's value through Sports Marketing