Community Operation Analyst
Current- Experienced working on the Market queues, as Quality Auditor.
- Responsible for completing weekly market RCA Action plan
- As senior staff, I am responsible of be a mentor, coaching and conducting shadowing to new joiners, give direction how to work in workflow, to ensure accurate understanding of Policy.
- Participating on weekly Market calibration.
- Participating on policy update feedback meetings, help on improvements on policy on market trends
- As a Market Specialist, I operate as a voice for the community and come up with solutions that helps mitigate against real-world harm on the cyberspace.