Community Operation Analyst
Current• Experienced working on the Market queues, as Quality Auditor.• Responsible for completing weekly market RCA Action plan• As senior staff, I am responsible of be a mentor, coaching and conducting shadowing to new joiners, give direction how to work in workflow, to ensure accurate understanding of Policy.• Participating on weekly Market calibration.• Participating on policy update feedback meetings, help on improvements on policy on market trends• As a Market Specialist, I operate as a voice for the community and come up with solutions that helps mitigate against real-world harm on the cyberspace. • Reviewing & combating bullying, hate speech and intimate images shared without consent as well as financial scams and other type of abuse on the cyberspace• Clearly identifying and scoping out challenge, providing insights is a key part of my role.• Analyzing & reporting trends and projects peculiar to the market to improve the safety and experience of those Facebook users thereby enhancing teamwork & communication skills.• Collaborate with colleagues constantly to ensure that best practices and standards are always met.• Translation of language.