Experienced Account Manager | Business Growth & Expansion | Cross-Selling & Up selling StrategistWith over 11 years of experience in account management, I specialize in driving customer success through renewals, up-selling, retention strategies, churn mitigation, and project management. I bring expertise in managing the end-to-end sales process and fostering strong customer relationships across private and government sectors.Currently, as Manager of Channel Account Management at NetSuite, I lead a high-performing team of eight professionals dedicated to customer retention and business growth. In collaboration with NetSuite's partner ecosystem, we work to expand our base of indirect customers, driving growth through strategic cross-selling and up-selling initiatives across Latin America.NetSuite, the #1 Cloud ERP platform, supports over 33,000 customers worldwide, empowering businesses with integrated ERP/Finance, CRM, and E-commerce solutions to streamline operations and accelerate growth in the digital economy.Passionate about technology, innovation, and teamwork, I’m dedicated to fostering collaboration and empowering individuals to achieve their best.Proud member of the Volunteer Community, contributing to meaningful initiatives that make a difference.