Conducted in-depth research within ServiceNow to analyze common ticket trends associated with issues regarding PetSmart’s website and mobile applicationCollaborated with the automation team to develop and implement a scripting solution for DSR compliance -Achieved a 63% reduction in ticket resolution time within the Digital Operations department -Automated 1,600 tasks per month, saving 266 contracted work hours -Standardized the Data Subject Rights deletion process to ensure legal compliance

Supervised technicians during the preparation, handling and delivery of medication to 425 patient bedsManaged 77 employee training records as the Education and Training Program SupervisorUpdated Army Regulations to standardize medication practices across 48 medical wards

Conducted day-to-day pharmacy operations including inputting patient orders, preparing IVs, and delivering medications to 55 patient bedsManaged hospital wide Code Blue Program and revamped practice guidelines for 19 medical wardsLaunched the Department of Defense’s first-ever electronic pharmacy record plan, resulting in the digital filing of all controlled substance recordsMonitored monthly infection control compliance which resulted in the hospital receiving The Joint Commission’s Gold Seal of Approval reaccreditationOversaw the storage, handling, and delivery of all narcotic medications as the Narcotic Custodian