🦖 Daniel Pham Email & Phone Number

San Francisco, Ca, Us

Pleasanton, California, United States

Pleasanton, California, United States

San Francisco Bay Area

- Managed 12 engineers across two teams that provide Authentication and Identity Services- Overseeing Authentication protocols that powers Identity and integration flows for >7.9 million client apps that have over 65 million packaged installations worldwide- Founded and Overseeing a GDPR compliant Identity provider service unifying 12 Salesforce properties to provide a unified profile of Salesforce communities. (over 1.6 Million active users within a year of launch) to meet multiple executive leader goals across the company- Applied Agile methodologies for engineering teams to process, track, and prioritize work requirements giving leadership a view of current state and direction of the teams- Defined development, release, support and communication processes for Tralblazer.me which span over 4 collaborating engineering teams - Increased team capacity 20% to meet expanding team responsibilities and shifts in priorities to meet launch timelines for Trailblazer.me, within a diverse political landscape. This involved defining a new dev-ops role within the Identity team.- Hired 6 engineers across 2 teams, to support staffing expansion across larger organization directives- Organized major release team events across multiple teams to acknowledge achievements made by the teams and to inspire and motivate team collaboration, including several volunteering opportunities

- Scrum master for two engineering teams with 9 engineers in an infrastructure organization- Designed, implemented, and maintained Reaper and Billing services for internal test environments using AWS and Java. (Annual technical budget of ~$12 Million) serving performance engineers across the company- Founded an internal engineering team, starting with 4 engineers and growing to 9 engineers, eventually splitting into 2 teams. We created Salesforce environments for internal testing, allowing dedicated environments to be deployed within an hour of being requested as opposed to requiring months. Over time my role expanded to include presenting team work at company conferences- Trained and mentored global team of engineers handling production investigations as well as creating, investigating, and managing Salesforce internal environments on AWS - Developed an automated Gold File Diff process to scale regression detection across all platform engineering teams for Salesforce SOAP APIs on the Salesforce API team- Presented at Dreamforce with product manager, including demos and Q&A for new Apex and API product features

- Built a performance test workload for Salesforce Streaming API v1, which was the largest performance workload at the time using Jmeter, Grinder, and internal tools- Split Quality Engineering deliverables between 2 teams : API team and Apex team- Mentored peers around best practices for test planning, and production troubleshooting

San Francisco Bay Area

- Created test plans, implemented test automation for Apex features: Batch Apex, SOQL pagination, and other Apex features- Expanded Apex Hammer processes and validated Apex transition from AST to ByteCode. The hammer runs all customer generated code against new versions of the Salesforce compiler, which increased confidence in stability of feature rollouts (Millions of lines of Apex code in Production)- Added and qualified patch fixes, test fixes, and logging to production code in Java

- Presented Technical Deep Dives sessions for Customer Centric Engineering in preparation for new features and updates being released to customers- Implemented test automation for variety of Apex features - Investigated production issues for Apex products

- Liaison between R&D and Tier3 Developer Support: Visualforce, Apex, Salesforce APIs- Co-creator of Developer Support group- Subject Matter Expert that unblocked Premier and Basic support groups

- Reviewed Customer implementations on Salesforce with a focus around : Visualforce, Apex, and Soap and Rest APIs- Handled Technical Support Cases building on the Salesforce platform distilling issues which qualified escalation to Tier3 or R&D.