Danish Amir Email & Phone Number

England, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

• Customizing and configuring Dynamics 365 CE and Power Platform whilst adhering to best practices to meet customer requirements.• Delivered projects as the Senior Developer from design to release.• Translated requirements into clear user stories with detailed acceptance criteria.• Contributed to project planning by producing estimations for deliverables and resource requirements, resulting in increased profitability.• Developed design diagrams and documentation for each project phase, providing a detailed and structured representation of key elements.• Conducted client training sessions to ensure end-user had a comprehensive understanding of the implemented solution and system functionality.• Implemented best practices within the internal team, producing document templates and standardized processes.• Attended AzureDevOps training and implemented a CI/CD Pipeline to automate Power Platform solution deployments to build knowledge in the wider team• Attended Microsoft Fabric training

• Working on high severity issues to resolve systems with loss of key functionality within a few hours• Communicating with third-party vendors to identify and resolve product issues• Performing root-cause analysis and finding solutions to difficult Problem tickets• Creating work-plans and scoping out work for Change Requests tickets to identify effort, complexity and determine cost for additional revenue• Providing system training for new hires and assisting in ticket investigation• Testing the internal ticketing system to ensure new functionality works for multiple business units• Enhancing Internal Power BI ticket reports to provide insightful metrics on time utilization, profitability, and team performance• Conducting risk and impact assessment for high risk changes to client systems and prior to new release wave updates

• Providing Third-Line Support for over 50 customers in various sectors• Working with a variety of Microsoft technologies such as Dynamics 365 CE (online and on-premise), PowerApps, Power Automate, Azure, Power BI and SharePoint.• Ticket investigations include analysing and modifying processes, plugins, flows, reports, Azure components and low-code integrations• Customizing and Configuring Dynamics 365 CE for Incident break-fixes• Ensuring at least 98% of SLAs are met monthly• Managing the incoming ticket queue and triaging tickets based on type, urgency, and impact

• 12 week Graduate Scheme involving Power Platform and Dynamics 365 CE training• Developing an internal Dynamics 365 for Marketing and Customer Service project and delivering a presentation on solution to senior executives within the business

Guildford, United Kingdom

2018-2019 Placement Year

Bachelor Of Science - Bs, Computer Science, 2:1

Degree includes a Professional Training Year at Consult Hyperion

A-Levels, Mathematics, Applied Business, Geography