Responsible for supporting Aramark Student Nutrition Line of Business North America, and its internal Business Unit client organizations in the design, development and implementation of safety and risk control programs, processes and procedures to protect people, property, environment and company assets. In this position I function as a strategic operational support for our line of business to enhance safety and risk process improvements. I function as a key point of contact for addressing operational needs as they relate to all Safety & Risk Solutions functional areas. In this position I work with regulatory agencies such as the Health Departments USDA, FDA, EPA.

As a Regional Field Operations Manager for Aramark Refreshment Services, I provided support to the following locations: Spokane, Seattle, Portland, San Francisco, Sacramento, Las Angeles, Orange County, San Diego, Phoenix, Las Vegas, Albuquerque, Denver, Salt Lake City, Dallas, Houston, San Antonio, and Austin, Indianapolis, St Louis, and Moline. While also supporting the following Canadian locations; Winnipeg, Edmonton, Calgary, Vancouver, and Victoria. Aramark Refreshment Services Business is accountable for delivering improved customer service, and operational execution. Organizational capability, and cost productivity for the line of business contributing to the overall revenue growth. I reported to the National Director of Field Operations with a dotted line reporting relationship to the Regional Field Vice President. I work with the operations department leaders in district territories to establish an operating agenda by function. Design, develop, implement, stabilize, and sustain operating best practices and tools by function. With the expectation to improve the effectiveness and efficiency of our operating performance across all field operations.Selected Accomplishments:• Establish operating process metrics within assigned Region.• Implement new business process changes & tools through training and support.• Stabilize business processes through onboarding and training within assigned Region.• Sustain business processes within assigned Region. Development of KPIs• Partner with the National Account, and Local Account Sales teams to deliver the desired customer experience.• Development of business transformation, technology transformation, and execution of project timelines.• National Account Sales support. KPIs, technology initiatives, execution of service.

Build, manage, schedule, and close projected sales. Application of knowledge, skills, tools, and techniques to project furniture scope to meet the project requirements. Coordination with commercial real estate brokers, construction companies, installation companies, architecture/design firms, and the client to insure projects remain on track and completed to satisfaction while staying within budget. Implemented business processes and procedures to drive the company to the most profitable year since the start of the company.

Spearhead all store operations and manage customer service experiences, inventory, and store facilities. Meet and exceed store goals by designing and implementing sales programs. Analyze and interpret financial reports to identify areas of improvement. Design and implement programs to improve store quality and efficiency. Maintain store facilities and research competitors to maintain and increase market share. Supervise training processes for associates and managers and encourage professional development to elevate job performance.

Oversaw staff; managed and developed schedules; and conducted employee performance reviews. Supervised store ordering processes and planned special events. Solved customer issues and developed relationships with repeat clients through excellent customer service. Networked with third party vendors and other outside resources to manage logistics for customer installation projects.

Supervised Associates in the selling effort, ensuring in-stock position, and maintaining an appealing and organized store appearance. Served as a point of contact between stores and Merchants in regard to product information, new rollouts, ordering and delivering goods. Addressed and resolved issues that affected the store’s service, efficiency, and productivity. Developed, mentored, and implemented personnel performance improvement plans.