Dan May Email & Phone Number

Coeur D'Alene, Id, Us

Coeur D'Alene, Id, Us

Coeur D'Alene, Idaho, United States

Coeur D'Alene, Idaho, United States

Coeur D'Alene, Idaho, United States

Coeur D'Alene, Idaho, United States

- Create and maintain dashboards to improve operational insight and identify areas for improvement.- QA test and deploy new NoPileups software builds and features.- Manage software development backlog, creating new work items, mockups and repro steps.- Liaison between operations and development teams to improve the value of feature improvements.- Coordinate and implement NoPileups software deployments for major customer accounts.- Manage customer relationships with major accounts, ensuring optimal service.- Develop and implement customer support team processes to scale operations.- Monitor support team operations to ensure consistent customer experience.- Create and maintain internal and external software documentation.- Configure NoPileups software for new customers.- Resolve elevated technical support escalations.- Train team members to configure and troubleshoot NoPileups software.- Train customer in use of software.- Provide ongoing customer support as part of customer support team.

Coeur D'Alene, Idaho, United States

- Coordinate and implement NoPileups software deployments for major customer accounts.- Develop and implement customer support team processes to scale operations.- Monitor support team operations to ensure consistent customer experience.- Create database queries to improve operational insights.- Create and maintain internal and external software documentation.- Document software issues and feature requests.- Configure NoPileups software for new customers.- Resolve elevated technical support escalations.- Train team members to configure and troubleshoot NoPileups software.- Train customer in use of software.- Provide ongoing customer support as part of customer support team.

Couer D'Alene, Idaho

- Coordinate and implement NoPileups software deployments for major customer accounts.- Develop and implement customer support team processes to scale operations.- Create and maintain internal and external software documentation.- Document software issues and feature requests.- Configure NoPileups software for new customers.- Train team members to configure and troubleshoot NoPileups software.- Train customer in use of software.- Provide ongoing customer support as part of customer support team.

Boise, Idaho Area

- Coordinate and implement NoPileups software deployments for major customer accounts.- Install NoPileups hardware and software on site.- Train customer in use of software.- Provide ongoing customer support as part of customer support team.- Train team members to configure and troubleshoot NoPileups software.

Boise, Idaho

- Developed and implemented new computer deployment workflows, reducing required technician hours per system by 75% from four hours to one hour.- Planned and led Windows 10 migration planning efforts through compatibility testing, group policy development, documentation creation and operating system deployment.- Advised supervisors and leadership on software and hardware purchase decisions to align product acquisitions with end user requirements.- Provided support in-person and remotely to resolve difficulties with computer software, computer hardware, computer networking, printers and scientific peripheral devices at seven offices across Idaho.- Planned and executed two workstation hardware refresh cycles that replaced 250 devices during a 36-month period. - Communicated with vendors to identify and test new computer hardware (including new form factors) and software to anticipate future and meet current organizational needs.

Kuna, Idaho

- Pilot program of the first lab classroom distance-learning program taught in Idaho.- Developed new digital curriculum using Moodle CMS.- Taught high school students about information technology, including:-- Computer hardware identification-- Computer hardware and software installation-- Computer hardware maintenance -- Windows installation, configuration and troubleshooting.

Boise, Idaho

- Produced and distributed instructional videos and usage guidelines for library resource management. - Converted text-based IT knowledgebase into interactive video tutorials. - Provided over-the-phone and in-person tech support to campuses district-wide. - Used troubleshooting skills to asses and correct problems with a wide variety of computer hardware, software, printers and IP phones.