• Implemented a standardized performance data collection system across five regional locations and web presence.• Created and maintained dashboards, data visualizations, and other analytics instruments, using Microsoft Excel, Google Analytics, and Tableau.• Provided real-time, actionable data insights to front-line staff, management, and executive leadership.

Provided knowledge services to the nonprofit sector, answering user queries both in-person and across a variety of online platforms.Managed the Foundation Center's Washington, DC social media presence: Twitter (@FCWashington), blog (http://dcblog.foundationcenter.org/) and Facebook (https://www.facebook.com/FoundationCenterDC).Coordinated multiple aspects of the Foundation Center's Washington DC library operations- general tech support, lending program, etc.Managed the collection and interpretation of performance data for the entire Washington, DC location.

• Managed all aspects of the library’s Grants Collection, including materials purchasing, budget development, program evaluation, marketing, and reporting to library administration and outside stakeholders. • Developed and taught programs to support Maryland nonprofit organizations; these had the highest average attendance of any Pratt adult education programs.• Provided reference service to the general public and undertook collection management as member of the library’s Social Science & History Department.• Evaluated and implemented innovative ideas and processes as a member of the Pratt Library’s Best Practices Group.• Served as a Pratt Library representative to Maryland’s Digital eLibrary Consortium (Overdrive), co-coordinating a user interface redesign.

Provided specialized reference services to nonprofit employees, selected materials, and managed several database migration projects.

• Conducted workshops, organized town hall meetings, and generally promoted Center for Rural Affairs public policy goals for the 2008 Farm Bill. Collaboratively, this advocacy directly resulted in the inclusion of the first-ever Rural Microenterprise Assistance Program in the 2008 Farm Bill.• Primary author of the Blog for Rural America (www.cfra.org/blog).• Conducted research and policy analysis on agriculture and rural issues.• Testified before several legislative committees; directly lobbied multiple Congressional representatives.

Co-researched, wrote and applied for a successful $41,000 grant from the State of Indiana to develop the Indiana Limestone Heritage Parks concept.Served as co-director of the Indiana Limestone Heritage Parks Project, coordinating the activities of multiple consultants and overseeing all grant activities.

Provided award-winning end user support for computer users at Indiana University across Windows, Macintosh and Unix platforms, answering all questions regarding software, hardware and peripherals in the Indiana University computing environment.