Managed department of five IT professionals as well as several 3rd party contract workers and daily operations of the IT departmentResponsible for all aspects of a professional accounting firm’s IT infrastructure, including securitySuccessfully led Legacy Professionals through their first SOC 2 Type 2 audit in the company historySuccessfully managed a firm merger after Legacy acquired a competing firmSuccessfully designed and coordinated a network overhaul that increased performance, availability, reliability and security Brought Legacy Professionals up to date in technology, including backup systems, implementing a new helpdesk, deploying a network and endpoint management toolWrote all new technical and operations documentation including a disaster recovery and business continuity plan, cybersecurity policy and all other documents required to pass a SOC 2 auditManaged vendors that resulted in lowering annual costs an average of 40% per year in spending over the first two years.Managed several large business critical migration and conversion projects including practice management, document management and project management softwareWorks directly with firm leadership to ensure all organizational goals are met or exceeded through IT and daily operations

Managed day to day IT operations for a mid-size regional law firmManaged daily operations of an outsourced helpdesk and served as escalation point when necessarySuccessfully completed several business critical projects with minimal operational interruption, including a new VOIP phone system, bringing IT support services from completely outsourced to in-houseResponsible for hiring IT staff to complete the transition from outsourced IT services to in-houseUpdated and rewrote all IT documentation to reflect changes in services and infrastructureDeveloped and implemented cybersecurity policies that were not in place at the timeWorked directly with the COO and partnership to ensure business continuity during all IT operations and infrastructure changes

· Manage relationship between customer and internal resources.· Project manager for software implementations and data conversions from sales through project completion.· Manage 10-20+ concurrent projects ranging in size and complexity.· Ensure clients’ network infrastructure and environment is configured with sufficient resources to deliver the desired level of performance and reliability.· Manage customer’s data residing mostly in SQL, manipulate data to eliminate errors and inefficiencies, convert data from 3rd party vendors or legacy versions of software into current formats.· Serve as a pre-sales engineer to discuss requirements with customers and to evaluate the customer’s technical infrastructure.· Consult with clients daily to devise plan for and implement tax, accounting, practice management and document management software.· Serve as product lead to serve as liaison between technical and non-technical staff.· Write technical documentation and training material for internal staff as well as customers.· Update knowledgebase and FAQ with lessons learned and problems/resolutions.· Attend annual conferences and meetings as a face of the company; host round table discussions with customers, prospects and colleagues.· Exercise caution while handling sensitive data often restricted by HIPAA or other regulatory frameworks.· Wide variety of technologies used including VMWare, Citrix, SQL, MS Server and workstation OS, full MS Office Suite, proprietary project management software, SalesForce.ccom, and many others in customers’ environments.

· Responsible for project that took the firm paperless and increased production by 20% in year one and another 10% in year two.· Successfully executed and documented projects of technical and non-technical nature.· Manage IT Department including support staff, data analysts and network administrator.· Manage department objectives and budget with IT Director for presentation to the partnership.· Managed vendors, software licensing and support contracts/SLAs.· Responsible for asset management and invoice reconciliation for all hardware and software.· Ensured all technical support needs were being met efficiently and effectively, both internally and to external clients and vendors.· Improve upon established processes and procedures while decreasing lag time and eliminating redundancies.· Consistently received impeccable performance reviews year after year.· Effectively managed or supported a diverse infrastructure of systems located throughout nine offices nationwide.· Identified trends and assisted in the development of documented repeatable processes to further enhance effective procedures.