I am an accomplished Retail Territory Manager with years of experience across many different industries. I have a proven track record in turning around under-performing programs into highly efficient and profitable systems through training, strategic marketing, and partner/vendor relationships. Excellent communicator resulting in seamless interaction between internal/external customers, management, and executives. My background includes leading retail operations, teams, and processes to drive business and customer service success. I am adept in supervising store employees and uncovering new business opportunities to drive innovative marketing/merchandising strategies and surpassing sales quotas I excel at managing teams, coordinating comprehensive logistical issues, and stimulating superior levels of customer satisfaction and loyalty.I effectively work cross-functionally and collaboratively with internal and external business partners while building lasting relationships. I enjoy the challenge of providing world-class customer service while balancing the needs of the business with the needs of the people I am fortunate enough to lead.SKILLS & EXPERTISE Retail Management | Human Resources | Revenue Generation | Customer Service | Conflict Resolution | Hiring & Training | Business Development | Management | Cost Reduction | Operational Efficiency | Project Management | Product Introduction | Communication | Dynamic Leadership | Teamwork | Process Improvement | Planning/Organizing | Forecasting | Tactful Closer | Prospecting | Analytical/Research HIGHLIGHTS • Developed and executed strategies, Generating significant in store sales over a 6-month period, well above the company average.• Consulted with employees and managers to address root causes of human resources issues, resolved employee relations issues with a systematic approach.• Maintained optimal P&L accountability by containing labor, food, and miscellaneous expenditures, while simultaneously generating sales-based revenue which had elevated annually.• Managed cash controls, employee hiring, scheduling, training and development and customer satisfaction. Training program resulted in a new hire retention increase.