• Provided expert product knowledge and tailored solutions to clients, resulting in a 70% increase in customer satisfaction and retention• Conducted comprehensive needs assessments to identify client requirements, leading to customized proposals and enhanced sales effectiveness• Collaborated with cross-functional teams to ensure seamless implementation of sales strategies and client solutions• As an Intake Specialist: Achieved an average client conversion rate of 35%, surpassing the target plan of 20%. Successfully onboarded three new clients each month, generating approximately $68,000 in revenue per client• As a Sales Consultant: Consistently achieved an average upgrade rate of 70%, exceeding the quota of 50%. Successfully generated a total value of $3,365,000 across 142 clients throughout my career, encompassing coaching, seminars, staffing packages, preferred benefit enrollment, and trade show services

• Led a team of inside sales representatives, achieving 175% increase in annual revenue through targeted coaching and performance management• Developed and implemented sales strategies that improved lead generation and conversion rates by 30%• Conducted regular training sessions and workshops to enhance team skills in product knowledge and customer engagement• Performance as a Sales Rep: 12/19 – 7/20 Cumulative Average 135% to plan• Successfully expanded the team from 8 to 15 representatives during my tenure through a strategic focus on recruitment, talent development, and fostering a collaborative environment

• Managed all commercial sales for the Houston/Austin/San Antonio markets• Presented Sentry Surveillance security solutions to a myriad of businesses with a client base ranging from small businesses to Fortune 500 companies• Monitored sales performance metrics and adjusted strategies accordingly, consistently exceeding quarterly sales goals• Quarterly Quota $250,000: 2018: Q4 – 113%, 2019: Q2 – 107%, Q3 – 122%

• Traveled nationwide to conduct educational real estate seminars focusing on multifamily property investment strategies• Taught from stage and sold customized investment packages during breakout sessions with program attendees• Managed a call center responsible for the intake of property owners as well as potential investors to facilitate real estate transactions • Averaged $172,000 per seminar across 9 events (package cost ranging from $2,500 - $65,000)

• Promoted after measured success as an outside sales representative and team lead for 3 years• Managed a staff of 30 outside sales professionals in the Austin and San Antonio districts responsible for selling ADT Security products through in-home, model sales call demonstrations • Developed and executed territory management plans to maximize customer engagement and sales opportunities• As a Sales Representative: Centurion Club (100% to plan or higher on an annual quota of $185,000) 2010 – 110%, 2011 – 114%, 2012 – 135%• As District Manager/Team Overall quota of $5,500,000 for Austin/San Antonio: 2013 – 105%, 2014 – 107%, 2015 – 111%, 2016 – 108%