Sr. Consultant/Account Manager
Bellevue, Wa
Loft9 (now Sia) is a professional services firm specializing in business analytics and project coordination consulting. In addition to being a full time consultant, I held an internal account management role with ongoing business development/sales responsibilities.Continuous Improvement Project Manager, HR-Talent Acquisition, REI o Documented and optimized end-to-end Talent Acquisition processes, yielding significant quick-win and long term efficiency gains o Managed confidential project to improve and reassign the executive recruiting functionBusiness Process Analyst, Xbox Supportability/Customer Experience Design, Microsoft Corporation o Facilitated detailed x-functional process analysis & design workshops to optimize processes & develop a comprehensive operational playbook o Led development of XBox Supportability org performance scorecard o Led analysis and documentation of Technical War Room triage processes for initial launch of XBox One platformProject Manager, Human Resources, Bill & Melinda Gates Foundation o PM for process redesign workstream in ATS deployment project, including development & execution of project plan, status tracking, RAID Log tracking, resource management, UAT test plan and script developmentBusiness Process Analyst, Human Resources, Bill & Melinda Gates Foundation o Managed project to develop and launch the international EE Remote Workplace policy & program o Responsible for Change Management activities, including development and execution of communication and training plans supporting program launch o Designed manager-facing SharePoint site to provide on-demand training and resources for impacted managers