Dan Murphy Email & Phone Number

Cranberry Twp, Pennsylvania

Pittsburgh, Pennsylvania

Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.Follows the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.Executes the client’s (brand/business) plan consistently across all departments and provide ongoing fact based feedback.Consistently delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth.Focuses and invests time on customer facing activities and processes. Monitors and proactively addresses outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier reports.Creates and maintains a culture of winning that resonates with associates.Expects and inspects retail core processes and “clean and bright” standards. Expects and inspects execution of client’s merchandising and operating plans. Provides first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions .Is the customer advocate and surfaces opportunities to improve the end-to-end customer experience.

 Administered store activities, encompassing cash handling, safe count, deposit verification, and associate scheduling while ensuring store cleanliness and facilities maintenance Performed human resources functions, including hiring, training, supervising, coaching, developing, and terminating store associates along with payroll administration Ensured delivery of exceptional customer service Employed efficient loss prevention measures and standards, including proper completion of federal forms Managed and coordinated promotional activities, such as merchandising, marketing materials, new merchandise layouts, and merchandise displays Ensured and maintained completeness and availability of supply Guaranteed continuous communication with third party subcontractors (delivery company) Leveraged technical proficiency in retrieving information from proprietary systems, along with data input and use of Microsoft Outlook and Excel Discussed sales trends with management and developed opportunities to take advantage of such trendsCareer Highlights: Played an instrumental role in consistently increasing store sales of the Cranberry store location Led efforts in attaining best loss prevention audit scores of 93% for 2008 as the store’s “shrink coach” Achieved store best inventory control or shrink number at .43% Provided exemplary training to all levels of management for the corporation, including district managers, store managers, and sales managers, while serving as mentor to new sales managers Secured direct contact with company executives, including regional vice presidents, Chief Operating Officer and President, and Chief Executive Officer to provide input on new merchandising and operational decisions Gained recognition as high potential sales manager in 2011 Made major contributions in attaining store record sales of $16.9 million in 2010 Received promotion from Lodge Manager to Hardlines Manager in 2006

Played an instrumental role in consistently increasing store sales of the Cranberry store locationLed efforts in attaining best loss prevention audit scores of 93% for 2008 as the store's "shrink coach"Achieved store best inventory control or shrink number at .43%Provided exemplary training to all levels of management for the corporation, including district managers, store managers, and sales managers, while serving as mentor to new sales managersSecured direct contact with company executives, including regional vice presidents, Chief Operating Officer and President, and Chief Executive Officer to come up with new merchandising and operational decisionsGained recognition as high potential sales manager in 2011Made major contributions in attaining store record sales of $16.9 million in 2010Received promotion from Lodge Manager to Hardlines Manager in 2006; Oversaw the entire sales operations, including pricing, audit preparedness, freight handling and distribution, customer service, and loss preventionEstablished and improved talent that went on to succeed with the company

Exemplified superior management ability in handling freight processing (inbound and outbound), inventory organization, promotional events, stockroom layout and organization, and rain check program

Associate Of Applied Science, Graphic Design

A.A.S, Graphic Design