Danny Aleman Email & Phone Number

United States

United States

Maitland, Florida, United States

Maitland, Florida, United States

The Cafe/Yardi Application Support Processor role is conducted in a fast paced work environment for a statewide property management company. Responsibilities include day to day processing functions such as,* Working directly with applicants and site staff to obtain necessary documentation and clarifications to prove program eligibility and in some cases, works directly with sources to obtain appropriate documentation.* Data entry all applications/re-certifications (status) into Rent Café and Applicant Tracking System, as well as verify information in Yardi Voyager.* Provides compliance support and spot training to site staff and Applicant Support Representatives to correct errors and mitigate future errors.* Assists Senior Analyst in gathering corrections and resolving report discrepancies as requested.* Attend state or investor sponsored trainings.* Continually monitor portfolio occupancy rates and adjusts workflow to assist properties in need of improvement.* Responsible for the review, income calculation, and verification of all application based on LIHTC criteria prior to approval for move-in.* Review daily pending/hold application report and assist with move-ins that are past due and moving in with 72 hours.* Review pending applicants that have failed to provide paperwork within a specified timeframe and place them on hold status. This is based on the respective community's needs.

Heathrow, Florida, United States

The Account Specialist I role is conducted in a call center environment for one of the largest Fortune 500 banking institutions. Responsibilities include bank servicing functions such as,• Review and process customer checking/savings account transactions such as stop payments, fee waivers, wires, account closures, account conversions, pricing, and card maintenance.• Reconcile payments and explain unresolved variances to determine proper action for resolution.• Open claims for customers wanting to dispute transactions, review for fraudulent activity and educate them on trending fraud alert scams to protect their accounts.• Provide customers with financial feedback with their accounts at risk of being charged off.• Maintain a high level of client satisfaction of over 90%.

Maitland, Florida, United States

Mphasis Digital Risk is one of the largest mortgage vendors for Bank of America. The Home Service Specialist / Senior Mortgage Processor role was specifically in the Home Equity department. Served as a primary point of contact, providing clients with timely and periodic status updates on their loan application.• Managed a pipeline of 35-55 loans on a daily and weekly basis.• Processed loans from application to closing including collecting and analyzing documents to submit to Underwriter for final approval, maintain daily workflow prioritization to ensure pipeline management meets required closing dates, verify conditions of approval which may include customer income/asset documentation, reviewing credit, resolving routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and review appraisals to ensure they meet current guidelines.• Provide excellent customer service to clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm as well as maintain a customer survey rating above 90%.• Held non-funded authority to be able to close, withdraw and decline applications.