It Support Analyst
CurrentWorking alongside the GMR UK IT Manager providing around the clock support to users based in the UK, US, Russia. Providing 2nd / 3rd line support, with duties ranging from creation of accounts, to asset management to server migrations. Supporting desktops from HP laptops to Apple MAC’SBeing the first point of contact for all IT issues and having ownership of the IT helpdesk.Being the “hands on” in house support.